Home InsteadAt Home Instead, we’ve been dedicating ourselves to helping seniors live safely and comfortably at home with care that’s both personalized and deeply human since 1997.We provide 60 million hours of care annually from more than 100,000 Care Pros. Our Home Instead network spans 6 different countries totaling nearly 1,200 locations, with more than 650+ offices across the US and Canada.
Home Instead (homeinstead.com) has 191 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Rebecca K.
My mother was left in a filthy state. She lived in an upscale condominium yet the Home Instead worker left her exposed to battery acid and allowed her home to become infested by thousands of cockroaches. Finally, the worker stole over 100,000 dollars the case still open with police. We are devastated.
Vai I.
I worked with this company for over a year as part of the finance team. My experience was positive while working with the original team members; however, after new personnel joined, the environment became challenging. The new director, unfortunately, fostered a negative atmosphere and, in my opinion, exhibited racist behavior. Additionally, another team member's work ethic was unsatisfactory. Ultimately, I did not find the company culture conducive to a positive working experience and would not recommend it as a reliable place of employment. The management style was poor overall. I had concerns about potential racial bias exhibited by an individual named Megan H. I intend to continue exposing the negative impact of working with this company on social media.
MATT J.
The worst company you can ever work. They will undermine your work and value. They will never give you any recognition for anything you do. They're dishonest, disorganized and have no clue what they're doing. Leadership is a joke and loves hiring Amazon guys who are clueless. They brag about money and dont care about their employees. They do not conduct performance reviews or an objectives/goal tracker to monitor your deliverables. There is 0 growth opportunities unless you're buddies with leadership. Its a miserable company and I hope they go bankrupt.
Bob C.
Make things that are needed to stay at home easy to obtain. Frequent knockbacks on items i need in the house. Excuses why I can't have it. We pay into this package so be more flexable
Grace L.
Lack of training for management, ineffective communication, appear to lack compassion & empathy, bully care takers, lack of training for care takers, multiple violations via OSHA (Home Instead), DOL for labor & pay. The list goes on…
Siun Ni C.
Management was terrible.
Briggette B.
I want to give this company a higher rating, and I do not like to write bad reviews against companies. Honor had a good schedule mobile app that was convenient for picking up shifts and writing notes about the activities for your job tasks completed while working. However, I think I was hired as part of a scam since after my hire date (April 1, 2025), I worked 14 hours, and I received my paycheck on 4/10/25, and I am locked out of my portal to access my pay stub. The portal reads another name that says, "Home Instead." This differs from my employee badge, which says "Honor," as seen in the app on my cell phone. I contacted management, but they never responded to help me. In addition, I live in San Leandro. I worked in Berkeley on an assignment for an older woman who was kind and felt disappointed with this company because they send people who did not know how to operate her washing machine and dryer and her laundry was never washed for a couple of weeks until I arrived, I operated the washing machine and dryer without any problems. The other caregivers lied and said they did laundry for 4 hours, and management never did anything, but they seemed to penalize me for not completing a task that went undone. In addition, I was given assignments outside my area, traveling 44.0 miles to Saratoga and 29.7 miles to Daly City (28.7 miles) + bridge toll fees. I was not paid for gas mileage or bridge toll fees, and the job assignments offered closer to my location within 15.5 miles were cancelled. I was told the client had cancelled, and I had to accept at least two job assignments, or I would be fired. I'm not feeling well about this company, I told them I feel sick, and now all my job assignments have been cancelled and put on hold for one day until I feel better and complete a survey online to remove the hold I never heard from management when I asked if the survey could be mailed by USPS or sent to my email so I can print out a hard copy and send it to my doctor then send back to them, Management said, "Hi Briggette, we are unable to send this form via USPS" I never want to do business with them again, because it's all online business and doesn't allow for more non-verbal cues, immediate feedback, and stronger personal connections.
Colin M.
Having had excellent and superb service from Home Instead Colchester for nearly a year, without warning my contract was suddenly terminated for an allegation which has not been made known to me. Everything went extremely well and I am bewildered to know what the problem might be. This has left a very vulnerable patient short of care. I can’t recommend Home Instead any more. Very unprofessional.
