Home InsteadReviews of homeinstead.com

I have had home instead in Wilkesbarre Pa for a little while but had to have them leave the care for my veteran they start off nice and act concerns but they get to comfortable and start doing pretty much nothing I have contacted the office went in person to the office they were very nice with saying will find you enough but you had to wait about a week or the next scheduled Some of the staff know how to cry wolf and need help you help them with food then it comes to can you lend me some money you do because you’re being concerned about how they need help and you’re going to get paid the next time they get paid but comes and goes and it never gets paid so beware from Kayla Campbell who left the company and left the veteran alone just gave breakfast and walked out the door because she didn’t feel comfortable when I asked her when I would be paid back and there is also a crystal Gonzalez who still works for them and she had to leave the home because she would do a few things but spend her time on her facebook more then working and now I am about to take another to court because they think it’s okay to ask like family but burn you and get angry and say you’ll get your money when I get it just know I have a paper drawn up that I had her fill out statements that when payment will be paid already 2 months behind . The caregivers like to play games but turn around and burn you to the point court has to be the last resort . As for the office staff you talk to one and you always here I have to talk to this one that one and get back to you but never do .When you tell what there employees did and you get told oh I’m so sorry that happened but don’t do anything about it. Or they don’t give you a heads up about one of there caregiver not coming and leave your veteran alone for 4 hours and just tell you there was mix up . My recommendation don’t use them unless you possibly have to and pray that you get a good honest one with out baggage that they bring in your home daily.With so much family drama that should be left at the door but bring it in and tell a patient of things and then they want help . Get angry because they can’t come back and ask like the family is the bad one but in the end it’s there family drama and issues that they bring into a loved ones home . Your told by office staff that they can’t take a client to a doctors appointment unless they go with you and your loved one but they take other clients out and about to doctors appointments and shopping banks but when your loved ones want to give you food they know dam well you don’t take from a client or a loved one and keep asking for help . It’s ridiculous nothing ever is done with the office and there employees

I found it very interesting that the review posted by Wendy Brooks was posted on July 10, 2022, which was just weeks before our loved one was abandoned by Home Instead's employee, and our loved one died the same night she was abandoned. I have been trying to get some form of justice for her ever since. I would like to see the laws in Nova Scotia changed so that Private fro profit healthcare companies are governed by health laws and not business laws. I would like the public to know that if it happened to our family, it could happen to their family. and I would like to see some sort of registry set up with the names of individuals who abandon seniors so that they can't care for seniors again. It was just a few minutes ago that I read Wendy Brooks review and decided to comment on it.

I’m a certified Health Care Aide, and I make $18.50 an hour. When I look at how close that is to minimum wage — especially with minimum wage going up again in April — it’s hard not to feel the gap between the work I do and the value placed on it. I care for people at their most vulnerable moments, physically and emotionally, and I give my whole heart to this work, yet my wage doesn’t reflect the weight of that responsibility. At Home Instead, there is also no paid overtime and no benefits, which makes that gap even more obvious. There was also a statement from the owner that any kilometres driven outside of Red Deer would be paid at 75 cents per kilometre, yet no one receives this either. Many Health Care Aides across Alberta are going through the same situation — doing essential, hands‑on care for wages that barely sit above minimum wage. The office sees the hard work we do every day, from acute care to hospice care, yet the support we need isn’t reflected in wages, policies, or follow‑through. I previously worked in a hotel making $18 an hour just to make beds and clean — tasks I also do in this job — yet here I carry far more responsibility, emotional labour, and risk for nearly the same pay. I care so deeply for my clients that it’s not in me to just walk away for a higher‑paying job. I don’t want my clients stressed or left wondering if I’m coming back. Many of them would ask over and over where I went, or worry that something was wrong. I could get a job with the City making close to $30 an hour just to take care of the outdoors, but my clients are number one to me — and that loyalty should matter. Home Instead also has an Employee of the Month program, but because I work 12‑hour shifts Monday to Friday, I’m not eligible since I can’t work weekends. I work 7 a.m. to 7 p.m. just to cover my $3000 rent and bills, living paycheck to paycheck, needing a car to get to work, and trying to keep up with gas, food, and everything else life demands. On weekends, I clean houses so I can afford to put my daughter in softball. That level of commitment should be recognized, not excluded. All of us employees need to stand together, and the office manager should be supporting their staff instead of leaving them to struggle alone. Being paid only slightly above minimum wage highlights a serious issue within the company and within the healthcare system as a whole: the people providing intimate, essential care are not compensated in a way that matches the skill, training, and emotional labour required. Sustainable, quality care depends on fair wages, fair policies, and fair treatment for frontline workers. When the office first opened there door i was the first employee that walked in that door... The Alberta healthcare just went on strike got what they wanted and this company just keeped the small pay rate and never changed nothing as they do not care for there employees they just care that the seniors pay the company.

We used this agency for 2 days while my dad was dying of cancer. He needed support while my spouse and I were working and we had hoped home instead could allow us to work and keep him cared for. The second carer we had sat on my sofa for 5 hours on her phone, doing nothing. My spouse and I had to leave work early to care for my father that day, and after until his passing, as the carer refused to do any of his cares, including ambulation and giving medications based on the regimen hospice provided to manage his pain. We complained to the agency who said they would take care of it. 4 months later, without a word from the agency, we received litigation notices about unpaid costs associated with this worker. We were able to work through a legal aid to address this. Don’t add stress to yourself or your loved ones passing by working with these charlatans. Find someone better.

Do you have a loved one needing this type of home care?" Apparently that makes them an easy target for exploitation! My loved one was preyed upon by this company's,"Care Pro, proffessional!" The services from the Home Instead group were only required for 7 days. In that time, fruadulent credit card use was accomplished. I believed what I read and was told during the initial phone call: "All employees thoroughly screened, trained, and bonded." "Yes, we have a lot of experience with clients suffering with dementia!" The cell phone service was canceled for non-payment. That's when we discovered the credit card was canceled due to suspect fruadulent charges. The perpetrator, (or Care Pro) went as far as to have the credit card statement rerouted to their address. They applied for and received another credit card in my loved ones name! I would say this caregiver was a real "Pro" in fraudulant, deviant behaviors. Just imagine what could have been accomplished if the perpatrator had more time with the client! Their website statement; "Thouroughly trained, carefully screened and dependable Care Pro." Perhaps if I had read their advertisement for hiring "Care Pros," only requiring: a valid driver's liscense, auto insurance, a TB test and all other training provided by the company at $12 - 14 dollar starting wage, I would have had a red flag go up. Can any independent, in home, care givers guarentee your loved ones safety and privacy? This was a sickening experience to know that I suggested this to be a good solution to an emergent need and allowed my loved one to fall prey to an identity thief.

My Mother does not use profanity but when I came home and seen them watching Netflix using the F bomb on every other word I was MAD! I told them not to come back. The guy whatever his name is charged me anyway. With my Mother declining I CAN NOT DEAL WITH THIS CRAP!

I had my aunt set up for 24/7 in-home aides. Then the franchise in Hollidaysburg, PA changed ownership. The new owner had "trouble" getting staff to the home and attempted to raise rates. I selected a new provider. When the Home Instead franchise owner learned that I was going to make this change, she said she "wasn't sure" that she could provide coverage for the last month of the contract! I had to phone the national Home Instead office and remind them that patient abaandonment is a very serious situation for them legally. After they spoke with the local franchise owner, she begrudgingly completed the contract. Recently, a gift was mistaenly sent to the Hollidaysburg office for my aunt. The Hollidaysburg Home Instead franchise owner was very difficult and told my courier that she would only be in the office for 5 more minutes to pick it up! Mean-spirited and vengeful! The gift was left at her office. What person would repeatedly try to punish a demented 90 year old lady? Shabby! Avoid them!

Deceitful was better off not engaging Better organisation t