Home InsteadReviews of homeinstead.com

Rubbish company, steer well clear! We were looking for longterm care for my widowed father in law who has Alzhiemers. Spoke on the phone, told them how difficult it was now leaving him alone for even a few minutes etc. 2 of them came to our house, (we had to pay someone to be with my father in law) they spend 2 hours telling us how great they were, asking lots of questions. Promised to get back to me with 2 days. heard norhing from them! 2 weeks later I emailed their head office to complain. They very quickly said it's nothing to do with them as it's all franchised.Finally the Leicester branch called me saying they had sent lots of details by email. Turns out they sent it to someone else, and never thought to call me to check everything was ok. The woman couldn't even write down an email address correctly! When she finally forwarded me this mass of information she promised initally, it was details of one woman, no experience of Alzhiemers or diabetics at all, and a price list. Nowhere near anything we asked for! Money grabbing load of rubbish, they haven't got a clue. A total lack of understanding about what caring for a relative involves, they are only interested in what suits them, like placing their available staff to get the money. Poor dosen't start to describe this immoral company

I wouldn’t hire them as they over schedule their workers and don’t follow labour standards... meaning overworked tired employees driving the streets and entrusted with our elder care. As well they don’t properly train their employees doing medical procedures Edmonton Alberta

Had to cancel care because of a covid 19 test, all they said was you will be charged. Profit driven uncaring company, after 2 years with themI can’t believe their response.

I would like to mention that I had to give a star in order to proceed with this review. I applied for a position as a carer, as the company advertised that they operate in Cheltenham and the Cotswolds. A lady phoned me and asked me where I lived and when I said that I lived in Bourton-on-the-Water, she said that it will not work as all their clients are in Cheltenham. The more I tried to explain that I am happy to travel the more I was told that it would not work. I was astounded that I was turned down on where I live. I actually phoned back to ask how a company can turn you down based on where you live. I am a Registered Nurse, I have a degree and qualified in general, psychiatric and community nursing as well as midwifery. I am South African, but married to a British citizen. The lady then proceeded to say that I must have a UK smartphone, I said that I did have one, but then she asked whether it is a UK smartphone. I found this quite strange. A smartphone is a smartphone, I have a UK sim card with a UK number, she knew that because she phoned me on the number. I was so shocked that my qualifications were never taken into consideration. I found this "interview" totally unprofessional.

Very rude & abrupt 'interview' - the advert reads Cheltenham & the Cotswolds, as soon as I said I was in a village in the Cotswolds, but not in Cheltenham, I was told there is no possibility of work & I was not even given a chance to say i have my own transport & am willing to travel... Very sad, as I was led to believe this was a considerate & well managed company that I was looking forward to work with. Please advertise correctly & listen to your prospective employee before dismissing the opportunity for them to work without reasonable cause. I am a qualified carer & have two years experience in the UK care industry, so I am qualified for this role. I was not given a chance to speak during the interview process, which is usually a conversation allowing both parties opportunity to communicate effectively, perhaps better training in communication & non-discrimination can be given.

No real job behind the job offer. After an interview there was a free unpaid 2 day course via Zoom. Lots of policies to read in spare time. They've asked for a fee for DBS which was free under Covid-19 (they didn't even check that). Was promised a job but once they've gathered all information they've stopped replying to emails. Complete waste of time.

Not impressed with Peter Taylor as a manager. Does not listen

Regret working there! Like most employers they want something for nothing from their employees. You can find a better job anywhere. Don’t help these loser exploit others.