Home InsteadReviews of homeinstead.com

We were truly appalled by the standard of care and the behaviour of the carer. At the basic level, she failed to attend to water intake, leading to dehydration. She put her client at risk by undertaking an ‘outing’ which appeared to suit her social preferences, rather than the needs of her client. She drank alcohol, whilst on duty. We would NEVER use Home Instead again and we warn others to be careful about the calibre of carer that they may send

Avoid this company at all costs,my mother paid over a £1000.for one visit a day for eleven days,They now want £349 extra as a cancellation charge.They are a national company extracting as money as possible from vulnerable people.

The Home Instead office at WEST VANCOUVER is badly managed. From high turn over of staff to office cleanliness and office manager is untruthful, unpredictable and an unstable person. Their management style is from the 80's. The owner is barely there to observe what is happening. They only care about the money coming in, as their territory is the wealthiest in Canada with many seniors. Please do not work there, they will attract you with their kindness, but once you start working many challenges will arise. Vancouver has tons of better places to work.

Management only cares about themselves.HR was more interested in gossiping about caregivers personal lives. Schedulers regular pushed caregivers into longer shifts and routinely break the working time act. Avoid at all costs, you are worth more than working for Home Instead

Different story in the interview, different things in the contract, which they send pretty late. Horribly low pay rates, fixed hours only on the paper. In the reality, waste of time and money. Night and morning shifts, underpaid. Chaotic management. Not recommended.

Worked for the one in Saintfield for a few months... Terrible company to work for. Owner of the franchise is a money grabbing snob. Staff are treated badly and clients best interests are not at heart. Stay away!!!

Do not work for this company! They advertised online for £11.50 weekdays and £13.50 weekends yet when I signed the contract I noticed in my first pay cheque it was actually £1 less for both weekdays and weekends, I emailed asking about this twice but never got a response. They do not pay you sufficient fuel costs, 25p per mile is below the gov minimum payment of 45p (which even then is too low with fuel prices at £1.40 for petrol, even more for diesel), I drove 3000 miles in one month and only was paid £150 for fuel, they claim the calculations are made via the ACP app but it is a complete lie. I asked for an investigation to be put in and to increase the fuel as a minimum effort and the head office replied saying they won't. The main problem with the company however is the absurd amount of time you don't get paid for, for months I had to wait hours in between calls (as was too long and financially impractical to drive to and fro) and was never paid for it. Can have a 10 hour day, assuming you start at 7:30 am one would assume you'd finish at 3:30pm, but no! You don't finish the last client until 9-10pm. A complete joke and immoral. I was also scolded by my superior for quite literally 'doing too much' as they said it made other carers who go in and don't do as much as they can to ease the clients lives look bad and can lead to negative cases. Imagine being told off for going above and beyond. I also only found out recently that I signed a 0 hour contract, the lady who assisted me in signing the contract asked my availability, to which I told her 20 hours (which was rarely adhered to in all my time working for this company) and she said she can't promise that amount so instead sign the other box which unbeknownst to me meant 0 hours. A complete shambles. The only positives were the clients themselves who were usually always a delight, wonderfully interesting, kind and grateful. I am a very busy individual, juggling school with working and I implore anybody seeking to work in care, especially HomeInstead, to tread carefully when looking for work in care; they take complete advantage. There is a reason why nobody why in the UK there is such a lack of carer's, the above is just the tip of the iceberg.

This company is one of the worst…. Sadly they asked me to write a review on my caretaker after a visit or two and said they would bring me a holiday bag. The good at bag is just the point I gladly wrote a nice truthful review on what I had experienced so far goodies or not! Unfortunately, it did not last very long so verbally abusive like I was the caretaker and the caretaker was the client…. Then then they sent me another young lady who showed up for work one day and then quit the company! Both girls were on the phone 24/7 on errands and at my home…. I also had to wait initially until they hired staff to even get started even though I needed immediate help. THEY STILL HAVE no staff and I was told today they have an 8 week waiting list and they didn’t even know if my service was active or not! The administrator Adam NEVER returns a call NEVER. This is a dangerous contract to enter into because they don’t do due diligence on their employees and they don’t take care of their clients either. To have to change companies will take a couple of weeks minimum and it doesn’t matter how I’ll you are. This place is NOTHING like the commercials you see on tv nor are their employees anything like what they show as far as assistance…. If I could give negative star rating I would 😥😓😰. Buyer beware and I am sorry I have to say that!