Home GnomeReviews of homegnome.com

Avoid using HomeGnome at all costs. It’s a third-party hands-off intermediary that doesn’t care about their customers or service providers. We had the most horrible experience.We tried home gnome to get our lawn mowed. We needed it done in 2 days. The app said the mowing service would arrive on Wednesday, August 19. No one showed, and when I communicated with the provider through the app, he came back and said after six hours of silence, that he’s done two jobs and that home has not paid him, and nothing shows on his dashboard. Avoid, avoid all costs.

HomeGnome, this is my 5+ no-show or cancellation in 2 months (basically whole summer) in Charlotte, NC. I’ve contacted support multiple times and been promised it would be fixed. It hasn’t. I am requesting an escalation to management or higher. If I don’t hear back in 48 hours I will file BBB complaint.

I inquired about getting a backyard mowed for the Summer. This first time, they no-showed and when I emailed them about it, they said they might need to upcharge me if my grass was too long when they arrived. It WOULDN'T BE TOO LONG if they sent someone in time. The second time I tried them again and they had someone call me within 10 mins and said they could get someone to service my yard in 48 hours with a discount. Yay! But after 15 MINUTES on the call, verifying my information and listening to them tell me about their policies, they found my pre-existing account and transferred me. Cue listening to "This call is recorded for quality assurance purposes" every five seconds ON LOOP for five more minutes. I got a second person on the line who then told me they had no one to service my area, I asked for clarification, the call went silent and stayed silent for an additional 3 minutes. I hung up and called back, only to sit on hold for almost 10 minutes. Absolute trash, promising you the moon and stars, but unreliable. Maybe they do good work, maybe they don't. I wouldn't know because their customer service was awful. EDIT: After confirming with me they don't service my area THEY STILL SENT ME A QUOTE. Are you KIDDING ME???

I bought the green to clean $300 service. The pro only spent 30 minutes cleaning my pool (Tuesday). They never sent any pics or information on what the pro put in my pool. It didn’t work at all and actually made my pool worse. I called them on day four after the cleaning (Saturday) they said they will send pro back out on a Monday and the guy never showed. I asked at that point to give me a full refund. On their website it says “Re-do or refund Tell us within 5 days if anything's off. We'll send your pro back or give you a full refund.” They came back saying since a service was done (even though it was worse and pro never showed for revisit) they would only give $150 back with my pool looking worse. I called another company and they had it clean within 2 days. This company is a joke.

I want to warn others about my experience with Elvis, a pool cleaning technician who was assigned through Home Gnome. After I canceled my service with Home Gnome because he repeatedly arrived late or failed to show up, he came to my house and offered to clean my pool privately. I trusted him and paid him $285, but after that he never came back and stopped responding. I have photos, text messages, and videos documenting what happened. I also believe Home Gnome should take responsibility for the professionals they send to customers. When a customer reports serious issues with a service provider, the company should investigate and take appropriate action to protect other customers. Based on my experience, I feel they failed to do that. I cannot recommend either this technician or the company.

They set me up to pay $300 for a “one time deep cleaning” of my pool and then changed the original quote to do a second “one time deep cleaning.” Then when i notified them of this they ignored me and then claimed that I didn’t complain in time for them to make it right like they promise. So, that’s lying about a quote and then ignoring my notification of this problem and finished by saying that I never notified them. Just some deceitful business practices. It was like I three $300 in the trash.

This company allows customers to commit fraud by claiming they didn’t receive the services provided. Completed a green to clean on a pool and was paid 29$ because a customer states they didn’t need a deep cleaning. Provided the support with pictures proving the work was completed just for them to state they were unable to get in touch with the customer and that I wouldn’t receive the 250$ I was promised upfront for doing the job.

Whew, where do I begin?! I contacted this company more than 2 months in advance of me hosting a graduation party. I requested a deep cleaning/green to clean that included all chemicals, algaecide, vacuumed and walls scrubbed for 300$. A pool company picked it up immediately, which was great, but canceled on the day of service. This happened several times with multiple pros. The company that eventually showed up, did not service the pool because they said that it was a misunderstanding about what was included with the cleaning. When I screenshot the description of service, The pro stated that the chemicals were not included and home gnome was incorrect with the description of the cleaning. This accrued with two different companies. I was left with no service both days. It also took about a week for someone to show up. I also called the home gnome to verify and they stated I was correct with my expectations for the cleaning and they did not understand why I was having difficulty receiving the service I requested. In the meantime, I did a little research and treated the pool myself as well as had an independent consultant that was not associated with home gnome check the chemicals and ph levels while I was waiting for home gnome to complete the deep clean. The independent consultant didn’t have the equipment to complete the full service I needed. By the time a representative associated with home gnome showed up for the cleaning, my pool was no longer green, it was blue and a little cloudy. The professional sent by home gnome “completed” the service and submitted the picture of a somewhat clean pool but it was like that prior to him coming. After the cleaning (that still didn’t supply anything outside of vacuuming the bottom of the pool, I previously had the filter cleaned), I no longer had enough pressure in the pool to keep the water flowing. The professional stated that I needed another pressure gauge and filter. This was concerning because every thing was perfectly fine prior to this service. I contacted home gnome within three days after service and told them what the problem was and they promised to get back with me but did not. After following up with them, they apologized and gave me a 60$ refund from the 300$ service to cover chemicals that I had to purchase. I was enrolled in the weekly service plan but told them that I wanted to put service on hold until they handle the problem with the lack of pressure of the pool. They never sent anyone out to check but I was charged the 38$ weekly fee for a service that was not completed. The professional never showed up. When I contacted home gnome about this, they refunded the 38$ for that service but I am now out of 240$ with a pool that looks worst than it did prior to service. I have given them many opportunities to make it right but that hasn’t happened. I am new to this pool maintenance thing and have a tight budget. I had to make a major financial sacrifice to have the cleaning service and now I feel taken advantage of and out of time to have a clean pool for my child’s graduation party. I am still without circulation, answers, and time with a swamp as a pool.