Homebox StoresReviews of homeboxstores.com

I furnished my entire home with items from different stores and this was by far the worst experience I’ve ever had. They delivered a broken bed with delivery staff who were unprofessional. The first delivery guys smelled so bad that my whole house reeked for days, I had to use a lot of air freshener, and they even damaged my floor during delivery. When I tried to arrange a replacement, I dealt with another delivery guy on the phone who seemed drunk and had serious communication problems. It’s now been over three weeks and I still haven’t received a replacement. When redelivery was scheduled, the driver told me he would come at 9 AM. I waited all day but he never showed up. When I called him in the evening, he promised to come the next day, and again, he never came. To make things worse, Homebox has completely stopped responding to me. I’ve dealt with 5 to 10 other furniture stores in the UAE and none of them were even close to this bad. Right now, I am still sleeping on the floor on a mattres. For anyone considering them, avoid Homebox. Competitors like Pan Home or Home Centre are far more reliable. I am not affiliated with them, just sharing the truth: Homebox is by far the worst store I’ve ever dealt with. If someone of homebox reads this, this is my order number: 2900210220512025082X, the last one is missing but you will recognize the situation. I filed a chargeback.

Furniture arrived broken. Rude delivery team and useless customer service on the phone. Left unassembled broken furniture all over my living room. Will never order from them again

we order the bed since half month a go and we have agreement that they will deliver the bed on august 31 but they said they dont deliver sunday.ok then we wait monday as they said but until now tuesday theres no update from theyre side if they can deliver the bed.we already shift the house but because of this homebox service we are very upset and dissapointed

We ordered a tv unit , study chair and coffee table. The guys from home box came and fixed the tv unit and the coffee table. The fixing was a very shabby job. The coffee tabletop came out the same day badly fixed not at all neatly and professionally done. The tv unit delivered size was small. After booking the complaint for both the items they said it will take 3 days for their team to come and inspect. The representative came after 3 days and inspected only the coffee table, he said did not have any details for the tv unit. My concern is, why does it take so much time. In the long process we have to wait for a week wherein there is no fault of mine. Delivery was wrong , fixing was wrong and I have to wait.. I cant take the delivery of my tv because the unit is not correct.

I had 2 orders with them, they promised to deliver and upon delivery date i was called and told they need to cancel my order because I updated my address. Very unprofessional and would not recommend someone to buy from them

Extremely poor customer service. My delivery was scheduled yesterday but inspite of calling the customer care 5 times and the delivery guy 10 times,my stuff was NOT delivered. Today i called customer service 4 times to ask about my delivery but instead everytime I am getting the same reply that the request has been raised and they will let me know the new delivery date !!!!!!!!!

We have bought an bed from the store yesterday only.but my son got allergy from the bed smell.we are calling them but no support and no solution. This we got from IBN

My experience with Homebox was very disappointing. The staff at Dubai Silicon Oasis are unprofessional and not transparent, especially FA. I bought a sofa online in assistance with the same sales person while i bought the whole bedroom set from the Silicon Oasis Mall branch, and no one informed me about the return or exchange policy. The delivery, which was supposed to take one week, took two weeks instead. When the sofa finally arrived, it was too small, and when I asked for an exchange in the same date even unwraped the Sofa they rejected after so many trial to exchange, there was no proper support or clarity from their side to reject the item. I will never buy from them. Just pay attention