GROUPE SEB USA INC.Reviews of homeandcooksales.com

I waited 1 month for an order to arrive. When it didn’t I called customer service and was told it was delivered 3 weeks earlier. I have a doorman so I know it was never delivered. They don’t require a signiture upon delivery and refused to replace the order. They could send a security team to my house for an investigative report! What a joke. What a scam. Do not buy from these crooks. They should investigate themselves

Here's the deal, they tell you these are unsellable under normal pricing and quality. I got 4 items, all four were in near perfect condition, one was in less than optimal condition. Its another case of 'you get what you pay for.'

Honestly the worst site and experience I've ever had. Website issues galore on homeandcooksales. Beware, your final order confirmation may not be your actual order, don't click around thinking it's a normal functioning website. so at the end you'll get an email with an order that has double quantity/cost. can you say illegal?. and their customer service will say, no refunds, nothing we can do with an order placed 10 minutes ago.

This company does business under the name Home & Cook Sales. I placed an order and received a new order acknowledgment. Then - silence. A week later, my order still showed as "processing," so I emailed Home & Cook to ask if there was a problem. In response, I got a curt email stating that "it takes up to 7-10 business days for your order to process." I could not imagine what could take 7-10 days about an order for cookware, so I called my credit card company and placed the charge in dispute. Nearly a week later, I finally received the order (after getting no shipping notice). Since the items were OK, I removed the dispute on the charge the next day. Meanwhile, Home & Cook closed its website - an indicator that the site might have been a scam. One week after I removed the dispute, Home & Cook sent me a rude and threatening email, stating that it intended to ruin my credit if I didn't pay up. I will never, ever buy from Home & Cook Sales again. The only reason I gave it one star is that you can't give zero stars on TrustPilot.

I purchased several items, two of which are not usable due to the nature of defects. I have an electric range with a perfectly flat top, if a 12" fry pan is warped and does not sit flat for conductivity that is not acceptable and interferes with the items use. Besides bad conductivity the pan rocks pack and forth due to the bottom being warped- this 'grinds' on my stove top. Not acceptable. I called the company and was denied any ability to return. I was at first directed to the web site which is a dead end stating 'all sales final'. That website states the product may have defects but will be functional, but the product I received is NOT. Some persistence found me a nice person willing to do a return with a restocking fee and they would send the box for me to place my product into.. Restocking fee on a defective unusable item- I agreed to that because I have no use for it. Guess what.. Nothing arrived. The pot I found a use for but on the 12" fry pan I paid $100 for a $200 'second' All-Clad pan that gave me no warranty, no customer service and I am not able to use it. Warning: Buy new and you won't have to 'second' guess your decision. Do not use this company. Because AMAZON was involved I felt there was some level of professionalism here. No acceptable level found. Order #113-0638568-8545019 Stan Horstman

I have never treated like this bad in my life. I purchased at All Clad website. Homeandcooksales.com is a sales department of All Clad website. At the checkout, I choose to check out with my amazon account. The payment didn't go through with some reason and received an email from All Clad 4 days after my purchase online. As instructed in the email, I contacted to Amazon and credit card company. My account had no issue. Amazon rep checked all transaction, but she didn't see transaction , no attempt/no pending transaction from All-Clad. It seems to me that the all-clad website has some issue with processing the order through Amazon. However, the customer service insists that they have no fault. I have to resolve this issue with Amazon or bank. They cannot even offer/accept different payment type. They cannot even cancel my order. It looks to me that All-Clad had a fake sales event, took order, and didn't process the order. All they tried to do is collect our personal information. Very miserable and useless agents.