HolistapetReviews of holistapet.com

Response from HolistapetJun 24, 2020

Hello Ronald, we are so sorry to bring you this inconvenience, this is not our intention. When we send out this survey after you order, we are actually asking you to review how your experience was with ordering through our website or even when ordering on the phone with one of our wonderful customer service representatives. We want your ordering experience to be as easy as it can be. And if it is not, we do want to know how we can better it for you. You can always do this by giving us a call and expressing any concerns or even just any general questions you have. You can reach us by phone Monday-Friday 6am-6pm PST and Saturday 7am-3pm PST at 818-330-3968. Again we are so very sorry that this has caused an inconvenience for you. We do hope the rest of your experience with us is better! ~Holistapet Family

Response from HolistapetJun 21, 2020

Hello Joshua, we are so very sorry. We do try to give the most accurate information, but a lot can be factored in, especially for the drop count. We would like to better your experience with us and fix any confusion that might be there. We will be reaching out soon! However if you do have any concerns or questions, please feel free to give us a call. You can reach us by phone Monday-Friday 6am-6pm PST and Saturday 7am-3pm PST at 818-330-3968. Again we are very sorry for the inconvenience this has brought you. ~ Holistapet Family

Response from HolistapetJun 16, 2020

Hello M, We do strive for great Customer Service even with the delays brought on by the pandemic. We do at times have to remind people that we are located 1 mile from the largest shipping hub for the entire nation for the USPS and they too are short staffed but trying the best that they can. We do take care of our customers and even send out new orders to make sure their pet does not go without and we do that as soon as we made aware that the order is extraordinarily delayed. If you have not reached out to us yet, we will reach out to you immediately to see where your order may be held up but we do need an order number or a valid email. For your reference, we are available to help from 6am-6pm Mon-Fri and Saturday until 2pm PST at 818 330 3968. ~Holistapet Family

Response from HolistapetJun 14, 2020

Hello Andrea, we are so very sorry for the delay! It does look like your package was delivered yesterday, 06/13/20, at 2:37pm but we do understand that it was longer than it should have been. We have been looking at other shipping companies because of delays like these. We do hope you forgive us and give us another chance as we will help make sure this does not happen again. Please give us a call if you have any questions or concerns our number is 818 330 3968 and we are available from 6am-6pm M-F and from 6am-2pm on Saturday. ~Holistapet Family

Response from HolistapetJun 15, 2020

Hello Brittany. We are so sorry that you did not see the results you were looking for. We actually do recommend to try the product for 3-5 days to see results and keep in mind that dosage dosing does play a major factor in CBD effectiveness. I see that one of our colleagues did in fact refund your order. As a gentle reminder, We recommend a general dose of between 0.25mg (regular dose) OR 0.5mg(strong dose) per every 1 LBS of bodyweight per day. For more info see our CBD dosing chart: http://holistapet.com/cbd-dosing-chart-for-pets/. So if your dog weighs 10lbs, 5mg would be the strong dose which can be applied daily and 2x a day at 8-10 hours apart. Please let us know if there is anything else we can do to assist you. ~Holistapet Family

Response from HolistapetJun 11, 2020

Hello Angelica, we are so sorry to hear of this. We never want to hear that anyone has had to say goodbye to their fur baby. We did reach out to you and left a message. We sincerely hope that things get better for you soon. With our heartfelt Condolences, the Holistapet Family.

Response from HolistapetJun 12, 2020

Hello Brenda, We are so sorry that the postal service has not delivered the order yet! We did not think it would take so long. We can definitely help you. We are sending you a new order and are expediting that to you as well. We will reach out to you immediately to let you know. If you ever want to, please call us at 818 330 3968. We are hereto help from 6am-6pm Mon-Fri and Saturday until 2pm PST. Again we are sorry for the delays in shipping. ~ Holistapet Family

Response from HolistapetJun 15, 2020

Hello Wendy, We are so sorry that your experience was not as stellar as the previous interaction. Please give a us a chance to turn your issue around and let us provide great customer service as you are used to. We are here from 6am-6pm Mon-Fri and Saturday until 2pm PST. Thank you for letting us know of this issue. ~Holistapet Family