HolistapetAt HolistaPet, we believe that your pet’s health and comfort should always come first. We’re dedicated to providing natural remedies to reduce your pet’s discomforts without all the side effects of traditional prescription drugs.Our products have been crafted to promote overall well-being and provide some extra comfort when your pet needs it. Many of our recipes include carefully selected superfoods and supplements to improve the efficiency of CBD while supplying extra nutrients like vitamins and minerals. We wholeheartedly believe that consuming occurring superfoods can help lower the risk of certain illnesses and promote overall health and wellness while also encouraging a healthy appetite. Our mission is to educate the world about the power of natural, safe, and effective cannabinoids found in the hemp plant. We want to stop the homeostatic imbalances caused by modern-day medication and bring back the stability, balance, and equilibrium that your pet’s body was meant to have. It’s our aim to provide access to useful education, research, and share with you real customer experiences through forums, social media, and news articles. HolistaPet was founded by a group of health-conscious enthusiasts with over 25 years of combined experience in the organic food industry. We’ve been able to partner up with hemp farms in Colorado to produce some of the highest grade CBD pet products available on the market. Having knowledge in the consumer market we agreed that there was a big lack of health-conscious plant-based cannabis products available to us here in California so we decided that we needed to fill this void.As a result, we came out with a unique line of organic, plant-based CBD pet products. Our products contain only the best organic vegan ingredients. They are cruelty-free, non-GMO, gluten-free, and dairy-free. We use only pure wholesome ingredients, no artificial flavors or colors.We’re so confident that your pet will benefit from our products that we offer a 30 day
Holistapet (holistapet.com) has 3,836 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Moni
Getting in touch with anyone is literally impossible. You are on hold for at 3 or 4 hours and still no one picks up. They have the worst customer service ever. The products are great.
Response from HolistapetAug 1, 2023
Hi Moni! We're sorry that we weren't able to answer your call. We do have chat and email options available as well. We're happy to answer your questions!
Darci C.
According to tracking, my package was delivered, however I never received it. I understand that these things happen sometimes, but I tried calling Holistapet twice, and stayed on hold for a total of an hour. No response at all. Nobody ever answered my calls, and it was during their posted hours of operation. I’ve also tried calling DHL, and nobody will answer there either. In the meantime, my sweet dog is suffering. Great products…. Horrible customer service.
Response from HolistapetAug 1, 2023
hi Darci! We're so sorry that we weren't able to answer your call. We do have email and chat reps available to answer questions when our phone reps are busy helping other customers!
Ellen
Ordered CBD with expedited delivery for the 4th of July. According to their chart, I had a couple of buffer days to get it in time. The status of the order switched to shipped very quickly, but the tracking info showed the label was printed but the package wasn't given to FedEx. After 2 weeks, I reached out to the company. They said they'd respond in 24 hours. When I hadn't heard back after 2 business days, I contested the charge with my credit card company. THEN I got a response, saying my package got lost in the processing stage (meaning they never gave it to FedEx), but they're not refunding the $30 shipping fee, even though they didn't ship anything. Update: After reaching out to the Better Business Bureau, I got a refund for the shipping. I did try to call the business before contacting BBB, but was immediately put on hold and gave up after 15 minutes of music with no indication of if/when a person might take my call.
Response from HolistapetAug 1, 2023
Hi Ellen! It looks like our team responded to you within our 24-business-hour timeframe. Your package being lost in shipping does NOT mean we didn't give it to FedEx. It means that it was lost in shipping. Our shipping partners were in possession of your package. Your refund was processed as a result. If you need further assistance, a member of our team is happy to assist you!
Lynn G.
It didn’t work for my collie. She’s nervous during thunderstorms. I’ve used CBD product on her in the past that worked to keep her calm. tried this one for a change, we’ve seen no difference whatsoever.
Response from HolistapetAug 1, 2023
We're sorry the product didn't work for your Collie. We have a host of products that work well with dogs of the same breed and/or size. Please visit us at www.holistapet.com!
Annie
I slowly took my cat up to the recommended dose of treats based on package instructions and it went from doing nothing to basically sedating him. Still wanting to give the cbd a chance, I inquired about information (dropper size and calories) for an additional product (oil) because that info was not on the website. Holistapet support was dismissive. Via three emails, they just kept telling me to check the website for it. They specified where to look, even took screenshots, but only showcased information irrelevant to what I was asking about (no mention of calories or the volume that can fit into the dropper). Just sounded like they either did not know the info I was requesting or did not want to share it. At the end of the day, my vet said the cbd was sketchy and to stop giving it to my cat. I did and he is back to being a bit anxious but it beats being asleep all day/not being stimulated at all. Onto the next thing -in response to the company reply, I did ask for the calories in the treats and never received a straight answer.
Response from HolistapetAug 1, 2023
Hi Annie, We're sorry that your pet didn't have a great experience. We reviewed the email correspondence between you and our reps. While the reps weren't dismissive and answered the questions that you asked, we apologize that you felt like your questions weren't answered. Many of our furry friends LOVE our array of products and we hope that yours will as well.
Serina D.
I recieved a smaller bottle of cbd than my previous 2 for the exact same price. That is robbery.
Response from HolistapetAug 1, 2023
Hi Serina. The bottle size is different because we doubled the concentration of the formula. The amount of product is the same, hence the same pricing. This information is on the product page of the website.
JANSSEN DRESSAGE - LUTZ J.
One of my orders did not make it post the Label Created status. Upon inquiry I have been told by email that my order would be on the way now and arrive by June 19th. Well, it is July 3rd now and the status is still Label Created. Hence my level of satisfaction is actually below 1 star...
Response from HolistapetAug 1, 2023
Hi Janssen! We're sorry you haven't received your order. A. member of our customer service team will reach out to you for further assistance!
TP
Horrible Customer Service
