HolistapetReviews of holistapet.com

I have no received the product nor have I received any updates regarding when it can be expected to be delivered. Please contact me & let me know what I need to do now to track the product’s whereabouts. So far, I’m not very pleased with the experience. I paid a significant amount for a product I have not received. I ordered a less expensive product from another vendor & received it without issue within several days. Please contact me. Thankyou.

This was my first purchase from Holistapet. I ordered 2 products - soft calming chews and hard mobility treats. I received soft mobility chews instead of the treats. I had hoped to try both types. I emailed and called several times. Finally received an email in response, asking if the chews were opened so a return slip could be sent. In the meantime, my dog will not eat the soft calming chews. I told the representative this, the one who had contacted me about a return slip for the wrong product that was sent. I was told I can return them by completing a form only after a 30 day trial. Would have liked to have seen if my dog would eat the hard mobility treats I ordered and paid for but never received.. but guess I will be returning both products for a refund soon. Not a pleasant initial experience.

My dog refuses to eat the treats. No matter how hard I try to hide it or stick it in her food, she just will not eat it. She hates them. I contacted customer service for a refund but I have to wait 30 days,… But not more than 45!

Atm my review is very poor because I cant write a review on your website. Do you only accept great reviews there? You need a flavor other than salmon. Not every cat likes salmon. I wasted my money. Since I can't use your website I can't even talk to you about it.

I have two cats and neither will Eat them.

As I told your customer service rep, I think you should offer the good deals you often send out to your loyal customers that are part of your auto ship program. I was spending in upwards of $200 a month, but was missing out on the great deals so I cancelled my account. This is in spite of how much I really do like your products.

Truly abysmal customer service. Refused to cancel my order, despite it having not shipped yet. Could not access autoship in order to make changes or cancel it. Representative was unhelpful and repeatedly prompted me to change my address with USPS, which does not even remotely address the issue of them waiting until they had already charged me to send me an email. Any decent company I’ve ever had a subscription with, warns you before autoship goes through, and makes it easy to change or cancel your autoship order. The fact that they did not do this, tells me that they feel the need to manipulative and deceive customers in order to keep making money. Do NOT use this company. They will make it impossible to stop receiving their product and will refuse to provide reasonable service, not to mention that the rep I spoke to took forever to reply to me, just to say something else unhelpful and condescending. This company should not be in business if this is how they’re going to behave when you need to cancel. Additionally, the rep refused to let me speak to a manager and gave me a number to call on Monday, which is nonsense because I’m hard-of-hearing and making me wait until my order HAS shipped to speak to a manager is a con. Honestly, you couldn’t pay me to do business with this company again. UPDATE: Despite what their reply says, they did NOT reach out to me, and there has been no resolution to this issue. The item must have been delivered, but since the address isn’t mine and the package didn’t forward, I am out the cost of the items, AND I don’t have the items. The company did absolutely NOTHING to fix this issue — refused to cancel, refused to refund, and just flat out lied about reaching out to me on this website when I’ve had NO contact since that wretched experience with “Charleigh” — somehow, they’ve managed to make a bad situation worse by being disingenuous trying to make it seem like they tried to fix it, but again — REFUSED to cancel, REFUSED to refund, and FAILED to even bother to EMAIL me when they claimed to do so. Do NOT trust them and DO NOT give them your financial information unless you want them to STEAL your money and give you NO PRODUCT in exchange. They should be PUT OUT OF BUSINESS for this level of DECEIT and ROBBERY. Disgusting, disgraceful, and illegal. Update 2: They finally did email me. They offered me a refund… if, and only if, I change my review! I think y’all deserve to know what garbage this company is, so they can keep the gd money. I’m not going to be conned into lying in a review to make them look better. They’re running a sham of a company and then sending minions to beg me to say they’re not just screwing over customers and then offering the barest level of service ONLY if you complain LOUDLY and PUBLICLY and make them look bad. But their website is still busted, their subscription is still based on deceit and doesn’t offer the barest level of functional self-service, and refunds are only given if you are willing to sacrifice your morals and lie to make them look good. Unethical, immoral, trash. Do not trust them. Do not give them ANY money. It sucks because the product is good but the customer service and website functionality are so beyond excuse that it’s not worth the headache or the hassle. It’s a shame that they just want to take the easy way out instead of owning that they f-Ed up, apologising for their incompetent CSRs, empower them to fully fix issues and not to put blame on customers or try to get out of doing the right thing by offering non-fixes, and just give the damn refund without trying to make people lie. If they’d just apologised and refunded me, I would have updated saying they at least tried. Now I’ll accept a hand-engraved apology from the company owner, with their personal cell phone number to call and discuss the matter, and literally nothing else, because they tried to manipulate the free market and silence dissatisfied customers, and that’s something that’s rotten throughout the company, straight up to the ownership. Disgusting, and just seems to get worse each time I update this.

I purchased the cbd treats and calming cheews for my cats. They would not touch them. I tried everything to get them to eat them. Even sprinkle on a topper I know they love. Maybe if they came in a different flavor then salmon