HolistapetReviews of holistapet.com

I love their CBD oil and the CBD shampoo. However, the shampoo has been out of stock for at least a month now. I finally had to buy a different shampoo on amazon.

Website always takes forever to load it makes shopping here a task. If the product didn’t work for my pet I would be on to the next site.

I purchased the capsules and the soft chews. The capsules work but learned that it takes 45 minutes to an hour to start working. Did notice that then they calmed down. Not a quick response if that’s what your looking for.

I have sent countless e-mails requesting that Holistapet grant customers the right to manage their own auto shipment date(s). Chewy, Amazon to name a few, allow the customer the ability to change their auto shipment date(s). I have to call or send an e-mail to get my auto shipment date(s) changed. Please give this request consideration. I don’t understand why Holistapet lists a phone number on their website but no one answers the phone…

I wanted more product before my regular shipment but was told this was not possible. This is very confusing to me.

I am middle of the road on this company. The product was great and really was helping my dog manage her arthritis. Sadly the delayed response from customer service has left me with a vote of no confidence. Hard to place an order for a few hundred dollars when you don't trust. I placed a large order for CBD treats for my dog. I received tracking information, but it was pretty useless since nothing gets scanned. I waited over two weeks for the delivery before I tried to contact the company. Sent an e-mail to customer service first but received no response. Then days later needing resolution, I found the phone number and on the call was asked if I wanted a refund or the product. I wanted the product since I was running out of treats for my dog, I was told a case would be open with that department. Finally days later I received an email from customer service that just refunded me and said my order might be sent. It was kind enough in its wording, but it left me without the CBD for my dogs arthritis. I don't want to order again since my confidence is lacking with this company. I have been looking other places to source the item.

I ordered Cbd oil for my dog for pain. I thought I was ordering it but with chicken flavor. I was wrong. It came as cat & dog & doesn’t work for pain. I need to order the Cbd oil & now can’t find it on your site. How do I send it back & get what I need?

Unfortunately had to return products. Customer Service was helpful with return/exchange and refund.