HolidayReviews of holiday.com

Installed the Holiday.com eSIM before travelling to Spain and relied on it for data on arrival. My iPhone connected to a network and showed 5G, but there was absolutely no internet connection/data and i remained ‘offline’. This left my family without access to important accommodation information on arrival and temporarily locked out — stressful, costly and potentially unsafe. Holiday.com support went through troubleshooting but couldn’t get it working and we ended up getting nowhere. Once I found Wi-Fi, I purchased an Airalo eSIM on the same phone and it worked immediately. An international travel eSIM needs to be reliable when you arrive. Unfortunately, based on this experience, I wouldn’t trust (I’d outright avoid) Holiday.com as my primary travel eSIM again.

A nightmare! The e-sim works intermittently ( deactivates itself )and 5G is really slow. Moreover the customer service is totally incompetent to assist.

Scammers first class,,, as soon as you pay their job is done and you’re on your own… if you have issue with esim yiu have to share all your private details… phone eim and everything.. lijk no privacy exist.. be very careful with them

Promised manual eSIM link, then refused after purchase — very, very bad customer service (Ticket #30291541) I purchased after Holiday Support confirmed in writing they could provide a manual eSIM install link (LPA / SM-DP+ + Activation Code). After paying and contacting chat, they refused to provide it—directly contradicting their email. Conflicting answers, and no meaningful escalation. This has been very, very bad customer service: slow replies, broken promises, and zero ownership. Requested resolution: Email the LPA link (or SM-DP+ + Activation Code) as originally promised. I’ll update this review if resolved. Reference: Ticket #30291541.

Excellent Customer Service