Joey
Refund deferral for a cancelled show
I recently bought three tickets for a show in San Diego that was cancelled by the venue. I called the customer service number to request that they process my refund, which their website says is processed automatically. I was told that they would submit the request on Monday (today is Saturday) and that it would take 5-7 business days after that to get my money back. I asked them to run my credit card number and issue the refund to me now for services that weren’t rendered. Most other businesses can issue a refund this way. I was quickly shooed of the phone. Now I try to call back to speak with a supervisor, but my number has apparently been flagged. I got an immediate pick up the first time, then no answer the next six or seven times. Two thumbs down on customer service. I will not use this booking service again and I will not recommend it to my friends.