HODINKEEReviews of hodinkee.com

Have been emailing them for a month to adjust my insurance policy with zero response. The worst customer service. Couldn’t imagine if I had to file a claim, I’d be screwed.

I bought a Seiko from Hodinkee that has had accuracy issues from the beginning. I couldn't file a warranty claim with Seiko because Hodinkee did not fill out my warranty card. Hodinkee Support told me to take it to a local watchmaker to have it regulated and checked for magnetism, which did not improve the accuracy. So they offered to look at it under their warranty, only to deny any warranty service once receiving the watch because it was looked at by a non-Seiko authorized dealer. Yet they never told me I had to use a Seiko dealer, they just specified a local watch maker. So now I am stuck with a $750 watch that can't keep time.

Bought a Zenith Pilots watch in Feb 2023. Watch arrived without issues. Ran well for 8 months but I then noticed a problem with the second hand. Inquired about the warranty and they sent me a shipping label to send the watch back to Atlanta for repairs. I eventually received confirmation that my watch arrived and that the necessary repairs had been performed. I was told that the watch would be mailed back by early January. Still have not received watch back. All my recent emails go unanswered. No number to call.

Disgusting business. Returned a watch and they confirmed they got it back on 12/13/2023. It is now 1/10/24 and still no refund. no phone number to reach anyone and not answering email. AVOID AVOID AVOID

will offer products they don't have / cant sell. DO NOT buy watches from here. they are nothing but social media con artists.

Ordered a watch early in the day on October 9th and paid extra $40 for 2-day shipping. Received email on October 10th with a FedEx Tracking number. FedEx did not yet receive the order, just a pre-purchased tracking number. Evening of October 10th, carrier still not received package. October 11th, FedEx still not received package. Contacted Hodinkee via direct email as they have disabled the "Contact Us" form on their website. No responses, no replied. Evening of October 11th, carrier STILL not received package. October 12th, FedEx STILL has not received package as of 2pm EST. Hodinkee Contact Form on website, STILL disabled. Tomorrow will contact Visa and initiate chargeback. Do NOT buy anything from Hodinkee Shop. They are lazy, incompetent amateurs at best.

Now that you own Crown and Caliber it appears you have polluted their culture as well. Congratulations. Folks, let this be a fair warning.

Thieves … Bought a 180.00 watch band. They give you 7 days to return - paid 23.00 to FedEx. Back in 4 days - that was June 23 . I have complained to PayPal. Their phone is ALWAYS busy!