HockeyMonkeyReviews of hockeymonkey.com

If I could leave 0 stars I would!!! My box was left at the bottom of my driveway in the pouring rain. Paid $15 for shipping. They won’t refund my money nor will fedex!! Will never order from them again!!!

Terrible service, stole from me basically. Charging me 2 times for shipping orders for items they sent incorrectly. Buy anywhere else but here. They sent wrong items and charge you twixe for sending you the correct item.

I wish I had read these reviews before placing an order...I am frustrated and angry that I didn't. This place DOES NOT HAVE CUSTOMER SERVICE. I called for hours!!! Nobody answers the phone, no email reply, NOBODY works in customer service. I called for more than two hours, 14 calls, and if you opt for the callback it's automated saying NOBODY can help you and that they are too busy! WHAT A JOKE! They are a complete waste of time, much better places out there, try ProHockeyLIfe.ca Hockeymonkey.ca are a complete waste any of your time. Unreal!

Unfortunately I did not read reviews of this company before I purchased. All the negative reviews are true. I got the wrong size of an item, but now there is no way to return it, called, emailed, messaged through Facebook. You never get a response as soon as you ask for a Return Authorization number. Hockey Monkey is absolutely brutal...what a scam!

I recently purchased a helmet from hockey monkey.ca and have had zero success returning it for a refund. This company requires the purchaser to contact customer service to receive an authorization number to return a purchase item, yet attempts to contact customer service go nowhere, making it impossible to get authorization before the 30 day return limit. This company has a terrible customer service department and I caution anyone considering purchasing a product from hockey monkey.ca to tread carefully, and preferrably shop elsewhere. I'd rate this company - 100 if I could; the worst purchasing experince I've ever had - bar none.

I paid $45 for next day shipping on a $200 intermediate bauer stick and stick extender for my daughter so she could use in a game after breaking her stick. stick came next day but the extender came the next week. when I contacted customer service they said "sorry for the inconvenience but the shipment went out on time".

Terrible customer service! Go to Ice Warehouse, Pure Hockey or any other, unless you want to be annoyed with a place that does not care about their customers.

Horrible, spend your hard earned money elsewhere. Zero correspondence on an order that was placed 2 weeks ago and it STILL HASN'T LEFT THEIR WAREHOUSE! Who runs this company? MONKEYS INDEED 🙈