HockeyMonkeyReviews of hockeymonkey.com

I ordered hockey goalie sticks and got the order confirmation. However, a week later they returned the money to my account with no explanation. I called and chatted with a customer service agent and they basically BLAMED ME for THEIR ERROR. They didn't offer me anything in return. Not even a 10% discount. I used to be a loyal hockey monkey/goalie monkey customer but since they blamed me I am switching to another company.

Support is the worst. Can never get through phone support. Email support was giving me a deal for the hassle I have been going through on an order. Once they offered me the deal they no longer kept in contact.

I ordered Senior socks at 28". They sent 23" - 24" socks. Three attempts on my part to ask for a pre-paid shipping label to return the socks and request proper size have gone without acknowledgement. I confirmed my order details on their website. Still no response from Hockey Monkey. Seems they make it deliberately difficult to make a return because they do not have a webpage option to address an error on their actions.

I ordered a stick form this company, and when it came in it looked like it was refurbished. I thought I was getting a good deal, but I guess the only reason it was on sale is that it looked damages at the bottom end of the shaft. I would not trust this company, you are better of going to a store and seeing what you are buying, because they will send you broken goods, and when you reach out they just say tough luck. I am really disappointed. Use at own risk, just dont be surprised if they send you something altered.

What terrible customer service. After dealing with a faulty website my order is finally placed, yet I receive a call the next day saying they're out of stock. The only options they give me is two inferior skates at the same price they're listed on their site as if it's a "deal". Then customer service gets passive aggressive with me. Order elsewhere

Item returned to sender 2weeks ago. I have spent over 2hrs on the phone but I can't get through anyone. I have sent 5 messages but I have gotten no response. Do no buy from this website!!!

Horrible if I could leave no stars I would. They will promise you shipping dates that come an go. They will cancel shipping you paid extra for and you will be notified by fedx it was cancelled by sender. You will call over and over and be fed a bunch of lines they will not answer direct questions. They will not compensate you for a item you are waiting endlessly for. They will not try to keep you happy. They will fight with you if you try to get a refund. Do not purchase anything from this company. Do not pay for express shipping. Move on. Hockey community is tight and word spreads like wildfire when you mistreat a customer.

Bought a set of goalie pads and they left the antitheft device on it and it is extremely hard to remove and can leak ink every where if you are not careful. It took them over a week to respond by email and they told me to use a magnet, which I tried but didn't work.