Art D.
Very poor customer service. They are afraid to speak to the customer.
I am the web developer for an association of over 300 HOAs in Arizona. I have been developing HOA websites for over a year using hoa-express. I have found the recent support to be very slow. I receive glib answers which only make the issue worse. I have chosen to no longer utilize their services.
Response from HOA ExpressApr 26, 2024
Hi Art, today was the first time you wrote to our customer success team in the last two months. We replied to each of your messages in about 1 hour or less, with some replies taking less than 10 minutes. Each of our responses included multiple paragraphs, screenshots, screen recordings, and links—all accompanied by very detailed instructions. We are a small company and we strive to provide incredible service to our customers—both in quality and in speed. You have always been highly complimentary of our service in the past, and have given our conversations the highest possible ratings. Reviews are very important to our company, so we kindly ask that you revisit the service you received today and consider updating your review to better reflect the quality of service you’ve received from our company.