HME Medical ShopReviews of hmemedicalshop.com

I ordered two cases of a product payed $48.00 only was only sent two tube Sent email got one back return that email haven't heard from Them since They stoled my money

NEVER RECEIVED OUR ORDER

the product i bought showed the part i needed but when arrived that part was not on it description is written to indicate that part is comes with it but still no part, still no return info and no way to contact them except email

The order was made for two brakes ( a left and right)for a knee scooter. The package arrived 6 days later (I paid for expedited delivery which was 2-4 days) with only the left brake! The packing slip was missing and there was no notice regarding the right brake missing. I emailed customer service - there is no way to call and did not get a response 4 3 days. The response I got was that the right brake was out of stock. Funny I got charged for both BEFORE the shipment left the warehouse. As part of the response they claimed that the right brake was back in stock. It took another 2 days to get the package sent out of the warehouse. In summary extremely poor processes, awful customer service and probably the worst e-commerce experience ever. If you have an alternative vendor - use not HME Medical Shop!

I am unable to get in the return page I would like to send the items back

I recently ordered a small part for a rollator. I needed and ordered only 1 part. HME, for some reason, processed and charged me for 2 pieces. I immediately reached out to them to correct the order before shipping, but got no response. Sure enough, I received 2 pieces. I’ve asked for a return authorization and refund of the 1 piece I didn’t need. So far, nothing!! I would recommend NOT doing business with this company.

Ordered a part for a wheelchair and the wrong part arrived. Tried forever to get a return label. Finally returned it on my own dime and now they refuse to refund it. Very snotty attitude. Stay away if you want customer service.

I will never purchase anything from this company again due to the fact I was mis-informed when I inquired about a product. Description on their website stated there were -2- pieces per item but customer service told me to I needed to order a qty. of -2- to fulfill my need. Got my pkg. & had a qty. of -4- items instead of -2-. Contacted customer service & was told their warehouse must have over-shipped & I could just keep the extra. I ordered a qty of -2- & paid for them. They will not give me a refund for the extra item I ordered since they state it's an over-shipment, now I'm stuck with an extra pair of grips that I don't need & I'm out of over $25. Terrible way to deal with a paying customer!!