HME Medical ShopReviews of hmemedicalshop.com

Horrible customer service. I submitted for a return and have not heard back from anyone. Phone calls are not answered and the automated voice hangs up on you.

The worst customer service, actually it’s borderline mail fraud. They sent me a joystick controller. It did not fit my wife’s chair. I got an immediate response to send it back but never received a return label as promised. Then after months of trying to reach them wit emails and unanswered phone calls. I received a message via email that they ha the wrong email for me. Go figure, then they promised to refund my $578.00. I just received my statement and see the charges are back on my card. A real bunch of thief’s. Never answering the phone and lying about responding. Imagine they sent me an email saying they had an incorrect email to send a return label to, after stopping payment and protesting the charge now it’s back on my card.

I wish I had checked the reviews before I ordered from this company I am out $219 NEVER TO BE SEEN AGAIN. I ordered a footboard for a hospital bed. It did not fit and I sent it back with the assumption that I would be refunded for it. Ha

I needed to return it but did not get a return label after fielding out a request

Zero customer support response to multiple attempts to communicate via email, phone and online form.

I ordered a new battery for my mobility scooter as well as a docking station. They mailed the battery but not the docking station. I immediately emailed customer service. I have tried calling their customer service line multiple times and they put you on a recorded loop telling you to email them. I created an account to message them through their site and a week later STILL no response from any of my attempts. I may have to call my FSA money and tell them to deny the charge? Not sure how else to get my $160+ back.

The screw that holds in the locking hinge fell out in less than a week of use and now the mechanism is useless

Items were shipped and one (1) carton arrived seriously damaged VIA FEDEX. I would not accept it for that reason. I never opened it and didn't plan to the way that it arrived. I called/Emailed/TEXTED HME only to be told that someone would look into this and resolve the matter within 72 (3 Days) Hours. It never happened and I wasn't able to stir anyone at HME to resolve the matter Therefore I am asking for the payment of $159.95 that is long overdue REDUND. more than 10 days have passed and NO RESPONSE or ANYTHING.