Ethan
Sauna's are a total scam.
Sauna's are a total scam. It's a fake Chinese company and they post fake reviews. All the reviews here giving positive feedback all fake reviews. I bought a $8,000 Sauna. Nothing came 30 days later. Started looking deeper in website and emailed customer service. They state they are in England but the customer service person who wrote back was Chinese. They have no phone number. Why is a Chinese guy the only customer service person for a UK company and wesbite? Whole thing a SCAM.
Response from Hkxsc SaunaJan 23, 2026
Hi Ethan, we can’t verify your claims from this review and we’re unable to match them to any record—HKXSC Saunas is Hong Kong–based and we have never stated we are in the UK, To date, our final sale price has never exceeded USD $8,000, and we can’t find any order at that amount; we also have a California warehouse and showroom you’re welcome to visit—so please provide your order number, the email used at checkout, and your delivery ZIP/postcode (or purchase date) so we can confirm whether this is a genuine purchase and address it accordingly.