Steph
Was a great app until time to cash out. No support?
Was a great app until time to cash out. I went through verification and it rejected me even though I used my current driver's license and live selfie of myself. I tried contacting customer service and have gotten no where. Maybe someone here can help me? Also offered me 5SC for this review ... Where is that? 🤷
Response from Hit Fortune CasinoOct 14, 2026
Hi Steph, thank you for playing our games and taking the time to share your feedback. We’re sorry your experience didn’t meet your expectations. We’re here to listen, address your concerns, and do our best to make things right. Please email [email protected] with your player ID and any previous support ticket number, using “Trustpilot - Steph” as the subject. Our team will review your case and follow up with you directly. We appreciate your support and the opportunity to improve your experience.




