Pam C.
Disappointed.....
I ordered a dress having read reasonable reviews. The dress was not even close to my size. I called to find out how I can exchange it as I actually liked the dress. The representative was very helpful & told me she would email the form. She didn't. Two days later I sent an email. No response. Two days later I called several times & left messages. No response. I then went to the website and emailed via there, expressing my frustration and lack of follow up. I did get a reply asking for my details, that I had already given them. There was not one word of an apology, explanation or acknowledgment of poor service. I will not use this company again.
Response from Historical Clothing RealmJul 30, 2014
Hi Pam, I'm sorry your experience was not up to our usual standard. It was our fault for not sending you the form right away, and according to our phone system we received one call and one message which we responded to in a timely matter. We may have a problem with our phone system if you tried calling several times with no response, as it may not have come through on our end. I see we've now followed up and sent the form, and will continue to provide customer support until the exchange process is complete. Thank you for your understanding!