Neil
Great customer service!
I recently bought a used Johnny Marr Jaguar on which which the previous owner had fitted Hipshot locking tuners. I discovered that one of them wasn’t locking onto the string and messaged their help desk in the hope of fixing it. I was pleasantly surprised when Oscar at Hipshot immediately responded and said he’d send a replacement. It arrived in London just a few days later. I must say this is very impressive customer service and the tuners are very good quality too!