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Hipimi (hipimi.com) has 160 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Michelle
Ordered on November 13. Shipping shows 3-5 days. I received a survey via email, but haven’t received my item. Why would I respond to a survey if I don’t have the item? Sent two emails asking for shipping status but have not received a reply. Terrible customer service.
David R.
Just shipping time - the website said 3-5 days I think - I placed the order on 1/13/25, now 1/20/25 and haven’t even rcvd notification of shipping - I’m sure there is order processing time, but more than 4 business days processing!? Too much
Julie
Never shipped my item, never received item, Hipimi did not respond to emails. I need to call my bank
Latasha
My order has never shipped and I have no way of contacting customer service. I've called, emailed and messaged on IG. Seems like fraud!
M H.
I really need the product that I ordered so rather than tell me you’re sold out and issue an immediate refund, maybe there is an option for keeping the order active until new product comes in.
LISA T.
Ordered well over. A month ago and have not received
Lori M.
If I got my shipment it would be a 5 out of 5. Told me they expressed shipped it 4 days ago but still haven’t got it ordered it almost two weeks ago. Website said 3-4 days shipping not true
Response from HipimiAug 22, 2022
Hi Lori we wanted to clarify our shipping policy. This is a custom order shipping from our UK warehouse. It was shipped express via DHL and is due to arrive today. We are sorry if you misunderstood our policy. Thank you for your patience and we hope you Love it! Estimated Delivery Date August, 22 2022 - By End of Day Best Emily Hipimi
DINAH B.
My order was cancelled with no explanation and a refund was issued
Response from HipimiAug 22, 2022
Hi Dinah unfortunately the item you ordered was out of stock. We did send an email advising you of this on August 1st.Please check your spam folder we are more than certain you will find it there. Thank you again.
