Secilly A.
Hiorka canceled my order without telling me or refunding my money!
I purchased these on March 29. It is April 8th and I still have not received them. When I check the status of the order it says shipped should receive the 6th. But when I click the tracking number and it takes me to ups it says the sender canceled the order. Now I cant get in touch with anyone and I have not heard from anyone on why they canceled my order. They received their money now they just dissappear. Highly upset and do not recommend!
Response from Orka Hearing AidJul 20, 2023
Thank you for your feedback! We sincerely apologize that your initial experience with us was less than satisfactory and we appreciate that you took time to let us know. Initially, per our standard order review process, we intercepted your order based on the information you provided to make sure the purchase was right for you. We immediately sent an email to communicate this order status, however, we understand there could have been a delay in receiving this communication, which may have led to some confusion. We are delighted that you offered us an opportunity to make things right and get your hearing aid order completed properly. We additionally were happy to invite you to be a beta tester of a newer product that we felt might be a better fit for you after trying our initial Orka system. We agreed on a method to satisfy your concerns and allow us to better work with you. Since the time of your initial order and subsequent shipment of the newer system, our team has made multiple attempts to maintain open communication to ensure your experience has improved, identify if you would still like to return, or provide any additional support you may need. We remain committed to supporting you throughout the remainder of your hearing journey with us. We would like to keep our lines of communication open with you, as we genuinely want to provide the enhanced support experience we strive for.