hily.comReviews of hily.com

Response from hily.comAug 4, 2023

Dear Alan! We apologize for any inconvenience you experienced. Our team is here to assist you with the issue. Please note that a trial is only given once in our app, and if not appropriately canceled, it leads to a renewal charge. Please get in touch with our support team via Live Chat or [email protected] email address, and they will investigate and assist you further with the matter.

Response from hily.comJul 13, 2023

Dear Sukhjinder. We apologize for your negative experience. We take your feedback seriously and understand your concerns. We strive to maintain a trustworthy platform with genuine profiles. Please reach out to our support team so we can address your specific issues and assist you accordingly. You can reach out to us via Live Chat or [email protected] email address. Enjoy Hily!

Response from hily.comJul 13, 2023

Cher Ciel ! Merci pour votre avis. Hily est gratuit à télécharger et à utiliser ! Vous pouvez consulter les profils des utilisateurs dans le Finder : appuyez deux fois pour aimer, faites glisser vers le bas pour ne pas aimer, correspondre ; discuter ou faire des appels vidéo gratuitement. Compétitions, jeux, batailles et bien plus encore vous attendent dans notre centre de streaming. Les paiements ne sont pas obligatoires, mais ils sont toujours là si vous voulez pimenter votre expérience dans l'appli ! Profitez de Hily !

Response from hily.comJun 1, 2023

Dear Hannah! We are sorry to hear that you had a negative experience with our app. We understand that finding a meaningful connection is important, and we regret that our app did not meet your expectations. Regarding the number of users in your area, the availability of matches can vary depending on location and other factors. Regarding paid features, they are not mandatory, and you can stick to the free version of the app. For further questions, contact us via Live Chat or [email protected] email address.

Response from hily.comMay 11, 2023

Dear Anthony! We are sorry to hear about your negative experience with the app. It is understandable that you feel frustrated and disappointed with the situation. We strive to create a safe and comfortable environment for our users and make sure everyone follows our rules. If you believe that the ban was put wrongfully, we recommend you contact our support once again to double-check the matter. Thank you in advance!

Response from hily.comApr 7, 2023

Dear River! We are sorry to hear that you found the free version to be unsatisfactory. Our goal is to provide a quality product that is accessible to everyone, so we do offer a free version with limited features as well as a paid version with additional features. We understand that our free trial may not offer access to all the features you were hoping to try out, but it is designed to give users a taste of what the full version can offer. We apologize if you were disappointed with the trial experience. Enjoy Hily!

Response from hily.comMar 23, 2023

Dear Peter! We are sorry to hear about your dissatisfaction with our app. Please note that the basic features of the app are free, and trials or memberships are not mandatory at all. Regarding fake profiles, our moderators work tirelessly to eliminate all fake accounts from the app; however, if you notice a sketchy account, you can always report the user, and we will double-check the account. For further assistance or feedback, please do not hesitate to contact us via Live Chat or [email protected] email address.

Response from hily.comMar 8, 2023

Dear customer! We are very sorry to hear that you were dissatisfied with our support's service and the app's algorithm. I want to mention that the logic is simple: first, the app shows you profiles close to you and your preferences. No worries if you are out of nearby users - online users are there for you to chat.We'll do our best to make sure you'll find your soulmate no matter what! Regarding the support's service and further feedback, please contact us via Live Chat or [email protected] email address, and we will do our best to resolve all your issues. Thank you in advance!