Ryan P.
Unhelpful and Robotic Technical Support
I made a Hily Account today after deleting my old account years ago on good terms. I decided I wanted to give it another crack. Not even 10 minutes after creating the account, my account was suspended for a violation of the terms of service. I reread the terms of service like a hawk, and I was unable to get a clue as to which rule I broke. I tried to appeal the ban, as this was an obvious mistake, but the system took mere minutes to confirm the ban and then say the decision was final. It seems like I was banned erroneously by some autonomous system. I even tried to contact the support services, but once I told them they said the exact same thing (that it was final and undisputable.) I was not even able to get a reason for what rule was broken.
Response from hily.comMar 19, 2024
Dear Ryan! We apologize for any inconvenience you may have experienced regarding your recent account suspension on Hily. Our team takes user violations and account security very seriously, and we employ strict measures to ensure the integrity of our platform. If you believe that no violation was made after checking our terms of use, please contact us via the [email protected] email address, and we will double-check it for you. Thank you in advance!




