hily.comReviews of hily.com

Response from hily.comAug 16, 2024

Dear Lisa! Thank you for your feedback. We are sorry to hear about your experience. Our goal is to provide a valuable and transparent service to all our users. If you are encountering difficulties with your subscription or features, please contact our customer support via Live Chat or [email protected]. We will guide you through the cancellation process and assist with any other concerns you may have.

Response from hily.comJul 31, 2024

Dear Charles! Thank you for your feedback. We are sorry to hear about your disappointment with our service and pricing. Our goal is to provide a valuable experience for all users, and we take your concerns seriously. We continuously work on improving our app and services based on user feedback. While our memberships enhance users' experience, it is not mandatory to purchase them as we also offer free usage of the app. For further assistance, please reach out to us via Live Chat or [email protected] email address.

Response from hily.comJul 31, 2024

Dear Zene! We apologize for any confusion regarding our app's features. While Hily does offer free messaging and interactions with your matches, some premium features, like seeing messages from popular users, require a subscription. We strive to be transparent about our offerings and appreciate your input to help us improve. If you have any further concerns or questions, please feel free to contact us via Live Chat or [email protected] email address.

Response from hily.comJul 17, 2024

Cher Swan! Merci pour votre avis. Nous comprenons vos inquiétudes concernant le coût, car un abonnement hebdomadaire peut être assez coûteux pour vous. Veuillez toutefois noter que vous pouvez toujours utiliser gratuitement les fonctionnalités de base de l’application. De plus, nous proposons occasionnellement des tarifs réduits, alors gardez un œil sur ces offres. Si vous avez des questions ou avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter via le chat en direct ou l'adresse e-mail [email protected].

Response from hily.comJul 17, 2024

Dear Daniel! Thank you for your feedback. We understand your concerns about the cost of added features and the need for clarity on how to delete your profile. We strive to provide transparency and accessibility in our app's features and settings. Regarding deleting your profile, please reach out to our support via Live Chat or [email protected] email address for further assistance. Your satisfaction is important to us, and we are here to help resolve any issues you may have. Please let us know if there is anything else we can do for you.

Response from hily.comJun 28, 2024

Dear Iscritto! Thank you for bringing this to our attention. We understand your concern about deleting your profile picture. Currently, users are unable to delete their profile pictures. However, they can replace them. Additionally, our support team can assist you in removing your profile picture upon request. Please contact our support team via Live Chat or [email protected] email address, and we will be happy to assist you promptly. Your satisfaction is important to us, and we appreciate your understanding.

Response from hily.comMay 23, 2024

Dear Edward! We are sorry to hear about your experience. Hily Elixir provides certain features, but no membership provides full access to the app. You need to check and pick the membership that best suits your preferences. We apologize for any confusion and aim to make subscription details clear. For further assistance, please reach out to us via Live Chat or [email protected].

Response from hily.comMay 10, 2024

Dear Fernando! We are sorry to hear about your experience. We take reports of fake users very seriously and have strict measures in place to prevent and remove them from our platform. Regarding the search distance issue, we understand the importance of accurate location settings, and we continuously work to improve this feature for a better user experience. If you have any further feedback or questions, please feel free to reach out via Live Chat or [email protected] email address. Enjoy Hily!