hily.comReviews of hily.com

Response from hily.comApr 28, 2025

Dear Tom! We are sorry to hear you had a frustrating experience. Chatting with your matches on Hily is completely free! Premium features are optional and designed to give users additional benefits. Regarding fake accounts, we use multiple verification steps and a dedicated team to reduce fake profiles and maintain the safety and quality of the app. For further assistance, please feel free to reach out via Live Chat or [email protected].

Response from hily.comMar 12, 2025

Cher Alistair ! Nous sommes désolés d'apprendre que vous rencontrez un problème de clavier ! Nos développeurs sont conscients de ce problème et travaillent activement à sa résolution afin d'offrir une expérience plus fluide à tous les utilisateurs. Nous vous remercions de votre patience et vous recommandons de maintenir l'application à jour pour bénéficier des dernières améliorations. Pour toute assistance supplémentaire, n'hésitez pas à contacter notre équipe d'assistance par chat en direct ou à l'adresse [email protected] !

Response from hily.comFeb 26, 2025

Dear Luke! We are sorry to hear that you feel this way. Hily is a genuine platform designed to connect people for dating and friendship, and we strive to provide a safe and enjoyable experience for all users. While some features require a subscription, free users can still match and chat. Regarding users, our moderation team works tirelessly to eliminate any suspicious accounts. However, if you ever encounter concerns, our support team is here to help and investigate any issues via Live Chat or [email protected].

Response from hily.comDec 28, 2024

Dear Mark! Thank you for sharing your feedback. At Hily, we aim to offer a range of subscription options and promotions to suit different needs. For users who wish to cancel a subscription, we recommend contacting our support team via Live Chat or [email protected] to ensure it is done seamlessly. We also understand your frustrations regarding the unblurring limits and appreciate your candid input. We will share your feedback with our team as we continue to improve the experience for all users.

Response from hily.comSep 16, 2024

Dear Chris! We are sorry to hear about your experience and understand your frustration. At Hily, we strive to provide an authentic and positive experience. If you are encountering issues with messages or suspect anything suspicious, please reach out to our support team via Live Chat or [email protected]. We take these concerns seriously and want to ensure that everyone has a fair experience on the platform. Your feedback is valuable, and we are here to help resolve any issues you have encountered.

Response from hily.comSep 2, 2024

Dear George! We are sorry to hear about your experience and apologize for any frustration caused. We strive to ensure all users receive the features they have paid for, and we are here to help resolve any issues. Please contact our support team via Live Chat or [email protected] so we can address your concerns directly and provide clarification on our terms and conditions. Your feedback is important to us, and we are committed to making things right.

Response from hily.comSep 2, 2024

Cher Félix ! Nous nous excusons pour tout inconvénient que vous avez rencontré avec votre abonnement premium à vie. Chez Hily, nous nous efforçons de fournir un service cohérent et équitable à tous nos utilisateurs. Nous comprenons vos inquiétudes concernant les récents changements apportés à votre forfait de contenu et tenons à vous assurer que nous sommes là pour vous aider. Veuillez contacter notre équipe d'assistance client via le chat en direct ou [email protected] pour obtenir de l'aide.

Response from hily.comAug 16, 2024

Dear Customer! We are sorry to hear about your experience. At Hily, we strive to provide an authentic and user-friendly platform. If you received suspicious likes or messages, please report them through the app so we can investigate. We are committed to protecting your privacy and ensuring that deleting your account is straightforward and secure. If you need assistance or have concerns about your account, please reach out to us via Live Chat or [email protected].