hily.comReviews of hily.com

Response from hily.comNov 14, 2025

Dear Customer! We are sorry to hear you feel this way. We would like to assure you that our app is completely legitimate and safe to use. Our goal is to provide a great experience for all users. Please note that we offer both free and paid versions of the app. You can continue using the free version without any charge. For further feedback and questions, please feel free to reach out to us via Live Chat or [email protected].

Response from hily.comOct 16, 2025

Dear Ryan! We are sorry to hear that you had such a disappointing experience. We assure you that Hily is not a scam. Our platform is built to create real connections while maintaining user safety and authenticity. We have multiple verifications in place to ensure genuine interactions. Still, if you ever come across suspicious profiles, our support team can investigate and take action right away. For further feedback or questions, please feel free to contact us via Live Chat or [email protected].

Response from hily.comSep 10, 2025

Dear Customer! We are sorry to hear about your frustration. To clarify, Hily does not allow content that involves nudity, drug use, or solicitation of money. Any reports of such behavior are taken seriously and reviewed by our moderation team. Regarding videos, we follow strict guidelines to protect people's privacy and ensure that only appropriate, relevant content is shared. Should you have further feedback or questions, please feel free to contact us via Live Chat or [email protected].

Response from hily.comAug 5, 2025

Hey Austin! Thanks for sharing your feedback — we hear you. Making a payment is absolutely not obligatory at Hily. While we offer free features like swiping and chatting with your matches, some interactions (like replying to messages from recommended profiles) are part of the premium experience. Should you have further feedback or questions, please feel free to contact us via Live Chat or [email protected], and we will assist you further.

Response from hily.comJul 2, 2025

Dear Brian! Thank you for your feedback. We are sorry to hear that your experience with Hily did not meet your expectations. Please note that using Hily is entirely optional when it comes to payments—the basic version is free, allowing you to browse, match, and chat. The Roulette feature offers random premium perks without requiring a subscription, though results may vary each time. If you need further assistance, feel free to contact us via Live Chat or at [email protected].

Response from hily.comJun 17, 2025

Dear Alan! We are really sorry to hear about your experience. While many features are available for free, such as matching, chatting with your matches, and video calls, some premium options do come at a cost, so we can keep improving the app and supporting our users. Please feel free to reach out to our support team through the app or at [email protected] — we are here to help with any app related questions. Thank you for your feedback. It really helps us improve.

Response from hily.comMay 25, 2025

Dear Thomas! Thanks for your feedback — we are sorry the app did not meet your expectations. To clarify, chatting with your matches is free, and a subscription is only needed to unlock extra features. We also take fake profiles seriously and encourage reporting anything suspicious. For cancellations, those go through the App Store or Google Play, but we are happy to help guide you through it if needed. Feel free to reach out via Live Chat or [email protected].

Response from hily.comMay 25, 2025

Dear Ian! Thanks for sharing your experience. We are sorry to hear that your time on Hily has not met your expectations — we understand how frustrating it can feel. Every user has their own preferences and pace when it comes to online dating, and sometimes it takes a bit of patience to find the right match. That said, we are always working to improve the platform and help create more meaningful, respectful connections. For further feedback, feel free to reach out to us anytime via Live Chat or [email protected].