With 900K+ monthly users & 51M+ matches yearly, Hily is the app to date as you are, your way. Find love, fun, friendship or anything in between, make real connections and enjoy dating with Hily!
hily.com (hily.com) has 378 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Website
hily.com
Category
Adult Entertainment
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 97% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Unfortunately 1 Star is lowest I can't go. Hily is a F**KING SCAM!!!! These money hungry c*nts set you up for failure as soon as you download, 7 days free just to check it out and then automatically charges you nearly $50 a week, when I wouldnt even use it for free. This app is absolute trash and I hope you people live a short life, you f**king snakes...
Response from hily.comJan 20, 2021
Dear Customer. Thank you for the review! It is very sad to hear that you didn't enjoy your experience with Hily. Firstly, I would like to mention that our application is free to download and use, you can swipe, match, chat send video free of charge. We have extra features in Hily premium, but you don't have to activate a subscription to continue using the app for free. Additionally, I would like to mention that there are several payment options for the premium subscription such as weekly, monthly, quarterly, and yearly all with diminishing average weekly price points. Importantly, the weekly subscription is priced at $14.99 and not $50. Maybe you have any suggestion or ideas on how we can do better? Please, share your thoughts with us at [email protected]. We want to make the app as convenient and user-friendly as possible, and your opinion can help us to move in the right direction!
PR
preston
DO NOT USE THIS IS A SCAM AND THEY WILL…
DO NOT USE THIS IS A SCAM AND THEY WILL TAKE YOUR MONEY NOT MONTHLY BUT WEEKLY. THIS IS A STUPID APP. THEY DONT EVEN HAVE A CUSTOMER SERVICE ONLY A ROBOT ON A EMAIL. PLEASE GUYS DONT USE THIS APP. THEY TAKE MONEY FROM YOUR CARD WHENEVER THEY FEEL LIKE IT!!!!!!!
Response from hily.comJan 20, 2021
Hey there Preston. Thank you for the review. We are deeply sorry to hear that you did not enjoy your experience with Hily and that you feel scammed. I can assure you that Hily has no intention of scamming any user and we prioritize user experience above all. Additionally, please note that all charges and subscriptions are managed by the app store you are using (Google Play/ iTunes store) and Hily does not have access to your payment information. Additionally, we would like to mention, that our customer support is indeed ran by real customer support agents who are rigorously trained to provide the best support experience possible. Maybe you have any suggestion or ideas on how we can improve Hily in the future? Your opinion is important for us so if you have any additional feedback just let us know at [email protected] or contact us directly through the in-app live-support chat. And lastly, we aim to be as transparent with our users as possible, and if you have any further issues or questions regarding the app, please be sure to contact us via the Email provided above and we’ll be happy to help you!
AF
Abby Felix S.
If I could give no stars I would
If I could give no stars I would! They live help on Hily were jerks! I Just made the app and within 20 minutes I had a lot of people to match with and I hadn’t even replied to anyone when I was banned! The live help CLAIMED I HAD 4 accounts! 4!!!!! Like what in the actual heck sir, I have deleted my account a few times but I use the same one! And I feel like other people are using my pictures! Like how is this fair to me if you guys don’t investigate and just say stuff like this and I quote “Sorry you have 4 accounts ;) you may never use our app again” HORRIBLE TRASH APP. AND TRASH HELP. I asked for corporate number and he never provided it!
Response from hily.comJan 20, 2021
Hi there Abby. Thank you very much for the review you provided about Hily and we are sorry to hear you did not enjoy your experience with Hily Customer Care. We would like to mention that when an account is deleted and a new one is created, they are considered separate accounts which might be the reason why you were told that you have 4 of them. If one of your accounts in the past has been terminated, this results in you no longer being able to create any new accounts as they are automatically suspended by the system for safety reasons. We take user security very seriously and all users must comply by our community rules, and terms of service. Violation of them may result in termination of your account, and depending on the gravity of the violation it may be temporary or permanent suspension. Could you please share more detailed review at [email protected]? Your opinion is very important to us. Thanks!
SU
Samuel U.
Hily is a 100% cash grab app
Hily is a 100% cash grab app. My team and I spent 2 months doing extensive testing with Hily using a variety of demographics. Ultimately, we determined that Hily is absolutely littered with fake profiles- more than Bumble, POF, Tinder, and Match combined (all owned by The Match group).
False distance settings, being charged even after cancelling, thousands of bots, and an insanely broken match algorthim that ultimately places the man in a position to spend approx $112 monthly just to have a 71% chance of matching with a bot over a real person.
We need a mass shut down of this pathetic cash grab of an app and there should be a class action lawsuit filed for multiple charges including false advertisement.
We have reported this app to many news outlets and to the consumer reporting agency.
Our hope is to have it shut down very soon.
I beg you, please do not download this predatory cash grab application.
Response from hily.comJan 20, 2021
Hey there Samuel. Thank you for the review. This is sad to hear that you have come to such a conclusion based on your testing of our app. We are deeply sorry to hear that you did not enjoy your experience with Hily. Firstly, I would like to mention that all charges and subscriptions are managed by the app store you are using (Google Play/ iTunes store) and Hily does not have access to your payment information. For that reason, deleting your account or the app, does not result in cancelation of the subscription. In order to cancel your subscription, you need to visit your App store and terminate your subscription through there. Secondly, we have a strict policy against fake users, and whenever such users are identified, their accounts are permanently suspended with no ability to create new accounts. Unfortunately, it is impossible to identify all fake accounts rightaway, however, our team of moderators is working tirelessly to make sure such users do not harm user experience in Hily.And lastly, we can assure you that Hily does not have any false distance filters. You will see all users within your given filters and preferences, and in case there are no more active users left that fall under your given preferences, the app will adjust them automatically, to find the best matches for you. Maybe you have any suggestion or ideas on how we can do better? Your opinion is important for us so if you have any additional feedback just let us know at [email protected] or contact us directly through the in-app live-support chat. And lastly, we aim to be as transparent with our users as possible, and if you have any further issues or questions regarding the app, please be sure to contact us via the Email provided above and we’ll be happy to help you!
MM
Michalis M.
Scammers
Scammers, charging without users approval and refusing to reverse the transfer
Response from hily.comJan 20, 2021
Hey there Michalis Michael. Thank you for the review. This is sad that you're frustrated with using our application. We are deeply sorry to hear that you did not enjoy your experience with Hily. I can assure you that Hily has no intention of scamming any user and we prioritize user experience above all. Additionally, please note that all charges and subscriptions are managed by the app store you are using (Google Play/ iTunes store) and Hily does not have access to your payment information. Maybe you have any suggestion or ideas on how we can do better? Your opinion is important for us so if you have any additional feedback just let us know at [email protected] or contact us directly through the in-app live-support chat. And lastly, we aim to be as transparent with our users as possible, and if you have any further issues or questions regarding the app, please be sure to contact us via the Email provided above and we’ll be happy to help you!
JR
Jr
This is the most atrocious garbage app
This is the most atrocious garbage app. A complete scam. They are con artists. DO NOT INSTALL. They will scam you relentlessly a fortune. Horrific customer service. If I could give zero stars I would
Response from hily.comJan 20, 2021
Dear user, thank you for the review! I am very sorry you had such an experience. I can assure you that Hily has no intention of scamming any user and we prioritize user experience above all. Additionally, please note that all charges and subscriptions are managed by the app store you are using (Google Play/ iTunes store) and Hily does not have access to your payment information. Maybe you have any suggestion or ideas on how we can do better? Please, share your thoughts with us at [email protected]. We want to make the app as convenient and user-friendly as possible, and your opinion can help us to move in the right direction! And lastly, we aim to be as transparent with our users as possible, and if you have any further issues or questions regarding the app, please be sure to contact us via the Email provided above and we’ll be happy to help you!
JB
Jack B.
Haha they tried to money out of my…
Haha they tried to money out of my account but it’s locked haha suck it
Response from hily.comJan 20, 2021
Hey there. Thank you very much for your review. We are really sorry that you feel this way about our application. Could you please share more details about the issue you faced at [email protected] so we can check it as soon as it is possible?
JS
Janet S.
Hily app
Hily sucks they didnt give you any warning or anything. They just banned you for no apparent reason.i was enjoying myself meeting new people and one of them could been my soulmate. I dont know what happen it really really sucks stupid. Talking about i violated the rules.well anyways someone banned me cause they didn't like me or i didn't give them what they wanted. So stupid i hope and pray that they will get what they deserve.
Response from hily.comJan 20, 2021
Dear customer, thank you very much for your review. We are very sorry that you feel this way about our application. If your account was blocked by mistake, please contact us via [email protected] and provide more context about the issue you have faced. We will check the account as soon as possible and will do our best to assist you further.
