hily.comReviews of hily.com

Response from hily.comOct 13, 2022

Dear Christopher! Thank you for your review. I am sorry to hear that you had such an experience with our app. Please note that we have no tools to cancel the membership from our side, as stores are managing the charges and refunds. Please reach out to them for further assistance. Feel free to contact us as well, if you happen to have further questions or concerns. You can do that either through Hily Live Chat or [email protected] email address.

Response from hily.comOct 13, 2022

Dear Richard! Thank you for your review. I am sorry to hear you had such an experience with our app. If the ban has been put wrongfully, please reach out to us and we will double-check the issue with our moderators. You can do that either through Hily Live Chat or [email protected] email address. Thank you in advance!

Response from hily.comJun 30, 2022

Dear Malcolm! Please note that Hily is free to download and use! You can review users' profiles in Finder: like, dislike, match, chat, or do video calls free of charge. Payments are not obligatory, but having a subscription may enrich your experience. Regarding the scam profiles, our moderators work hard to eliminate all fake profiles. However, once you see a fake profile, we would appreciate much if you could report it so our moderators can double-check it. To report a user: tap three dots in the chat (right upper corner) > tap “Block” and tell us the reason.

Response from hily.comMar 23, 2022

Greetings from Hily app! I am really sorry you had a frustrating experience with our app. However, I want to mention that both our premium and regular users' accounts can get banned due to violating our terms of use. We take the safety of our customers very seriously, and violations of our rules lead to a suspension. If you did not receive a sufficient service and explanation regarding the ban reason, then we will be happy to look into it once again. Please feel free to contact us either through Hily Live Chat Support or [email protected] email address.

Response from hily.comMar 23, 2022

Greetings from Hily app! Thank you for your review. We are sorry to hear you had a frustrating experience with our app. Unfortunately, I cannot provide you with a specific reason for being banned from using our app; however, once your account is banned, you can no longer create new accounts as they will be banned automatically. To receive further feedback regarding the reason for the suspension, you can contact us either through Hily Live Chat or [email protected] email address.

Response from hily.comJun 24, 2021

Hello Jannet! I’m very sorry to hear that you had such issues while using Hily. I’d be more than happy to help improve your experience. Firstly, please note that you can indeed delete your profile through the app, and if you are unable to do so yourself, you can always contact our support team so that they can do it for you. You can contact them through the in-app live support chat, or through [email protected]. Additionally, I’d like to mention that our team of dedicated moderators work tirelessly to ensure there are as few fake profiles in Hily as possible, and our system identifies and suspends such users on a regular basis. And lastly, we’d like to note that we do not intend to partake in any kind of underhanded tactics to charge users, and all of the information about subscriptions and charges are indicated right before you complete your purchase. Thank you for taking your time to write this review. Your opinion is very important to us!

Response from hily.comJun 24, 2021

Greetings William! I’m sorry to hear that you did not enjoy your experience with Hily. Please note that while there are some paid features in Hily, all of the basic features such as matching, messages, streams, stories, etc. are completely free of charge. Additionally, we would like to learn more about why you believe our marketing is way off. Could you please share with us a more in-depth review of our app so that we can try to improve it in the future? If you are interested, you can contact us through [email protected]. We’d be more than happy to hear you out!