Alex
Received wrong item
Purchased product online and received wrong product at in-store pickup. The product received does not match the online product description. What makes matters worse no returns on Black Friday sale items.
Response from Hilo Grow ShopDec 9, 2024
Aloha Alex! Tyler here with HGS. I’m so sorry about your experience! This does not align with our mission and we would love an opportunity to correct this. I am going to reach out directly via email - we will absolutely do that refund for you! Also I want to mention that our personal cell phone numbers are on the bottom of the receipt, if you ever want to speak directly to the owners about any issues, feel free to call us!