hilipert.comReviews of hilipert.com

I am writing this review to warn other customers about my experience with this company. I purchased a product from this company believing, based on how it was advertised and displayed online, that I was purchasing an air conditioner. However, when the product arrived, it became clear that it was not a conventional air-conditioning unit but a fan with hot- and cold-air settings. This was not the product I believed I was purchasing and, consequently, it was of no practical use to me. I immediately contacted the company and explained the situation. I was told that, if I was not satisfied, I could return the product. However, because the company is based in China and I am located in the UK, I was required to pay the international return shipping costs myself. The cost of returning the item was substantial and placed an unreasonable financial burden on me. Rather than resolving the matter by providing a refund, the company initially offered me a $20 discount to keep the product. After I explained that the item was completely unsuitable for my needs, they increased the offer to $40. I declined both offers because I did not want to keep a product that I had not intended to purchase. I therefore returned the item at my own expense. Almost three months have now passed, and I have still not received my refund. Despite contacting the company, my money has not been returned and I have been left out of pocket for both the original purchase and the expensive return postage. This has been an extremely frustrating and disappointing experience. Customers should be able to rely on product descriptions and advertising being clear and accurate, and they should also expect a refund to be processed promptly when a returned item has been received. I strongly recommend that anyone considering purchasing from this company research the product thoroughly, read independent customer reviews, and carefully examine the company's return and refund policy before placing an order. I regret that I did not do this before making my purchase. I am posting this review so that other consumers can make an informed decision and avoid experiencing the same problems I have encountered.

Do Not use this company. The products are cheap and useless, the returns process overseas impossible and the company response non existent.

Ich rate absolut ab, bei hilipert.com zu kaufen. Ich habe ein Klimagerät für 150€ bestellt. Nach Wochen kam ein giftig riechendes, nicht funktionierendes Billigteil an, welches mit dem bestellten Gerät nichts zu tun hatte. Sie werben mit hochwertigen Geräten, schicken aber minderwertigste Ware. Totale Abzocke! Ein Rücksendeetiketten bekommt man nicht. Die Rücksendekosten soll man selbst tragen (60 - 80 €). Sie wollten mich mit erst 15, dann mit 30 und letztendlich 40 Dollar abspeisen. Zum Glück habe ich mit PayPal bezahlt, einen Fall eröffnet, und mein Geld wieder zurück bekommen.

Nicht die bestellte Ware bekommen, dann ein Angebot ein Viertel erstattet zu bekommen. Rücksendung würde die Hälfte kosten. Auf einer deutschen Seite bestellt, Service mit .com Endung und Rücksendung nach China.

I purchase two of the Coolizi Coolzy “air conditioners” at some expense but when they eventually arrived some 3 plus weeks later they were nothing but a glorified fan that hardly produced a breath of air, let alone cold air! I have sent them back at my expense as per their conditions but despite numerous emails have yet to be refunded. The latest offer is for $17 and for me to keep the items which are now back with them! This is definitely a scam company so my advice is to stay well clear of anything associated with Hilipert (or Totsoo - another name they use)

I got my refund So I had ordered this really cool replica of an old NYC phone booth. It was really cool as advertised. But I received a piece of junk plastic garbage. I tried reasoning with them on a refund but they said I needed to ship it back to CHINA ! It would've cost more than what I paid which was sixty dollars. I was sick of arguing with these people so I filed a claim with the Better Business Bureau and got a FULL REFUND ! Anyone who has purchased something from HILIPERT , or Fanli, they use numerous websites to help them scam people out of their money. I suggest you file a claim against them with the Better Business Bureau, the more we fight back, hopefully we'll get these people shut down. The funny thing is, when I sent them my last email informing them that I was getting my refund, they replied the same old thing, that my refund wouldn't be sent until I sent the item back. So I took a screenshot of my refund that already had been cleared in my bank account and told the rude person I'd been dealing with that I guess at their pay grade they don't get informed much. I gotta tell you, it felt SO GOOD getting that money back. That customer service dude was so arrogant it felt good rubbing it in his face!!! Take my advice, contact the Better Business Bureau, give them the company's name and all the information they need to process the claim. I had my money back in my bank three days later. Let's put these scam company's out of business. If enough of us file claims against them the Better Business Bureau will shut them down for mail fraud, and better yet INTERNATIONAL MAIL FRAUD. Don't let them get away with your hard earned money. I wish I could be a fly on the wall when that rude customer service dude sees that I already got my money back .

TOTALLY PHONY COMPANY. 'AIR CONDITIONER' IS A COMPLETE FAKE AD WHEN I WENT TO RETURN PRODUCT TO SHENZHEN CHINA COST WAS MORE THAN 1/2 THE PRICE OF ITEM. WHY INTERNET SITES ALLOW THIS COMPANY TO ADVERTISE IS A CRIME IN ITSELF.!!!! STAY AWAY FROM THEM,PERIOD!!!!

Nie wieder! Leider habe ich die Bewertungen zu spät gesehen. Ich habe ein Klimagerät mit dem Namen Coolizi Coolzy bei hilipert.com bestellt, geliefert wurde ein minderwertiges Modell, das nicht dem gewünschten bzw. bestellten Modell entspricht, es kühlt nicht und es macht einen äußerst billigen Eindruck. Die Firma Coolzy teilt mir mit, dass Gerät kann nicht von Coolzy sein. Deren Namen wird unberechtigter Weise benutzt.