Polly N.
Had High Hopes, Won't Use Again
Delivery time took a week from order place. Website said it could take 3-4 days, and they also said that to me in the chat. I placed my order on Friday before 5 pm, and it was not shipped out until Saturday, and it arrived today the 19th. I'm not trying to be difficult, but when two places within the same platform say I'll get it before the end of the week, and I got it on the last weekday of the week, it's just frustrating. I ended up going out and finding a more local place that I was able to drive to and pickup same day and paying the same amount I paid High Vendor for instant relief. When I asked the chat why it was taking so long despite me placing the order before 5 on Friday, the agent just said it depends on USPS and could take longer, and followed with "sorry about that". I could hear that through the computer in the most insincere way. He said they shipped from Los Angeles, but they don't add or have a faster option for desperate users or for people who live far away. To maintain shipping time accuracy there should be multiple options for guests to choose from, and long distance customers should get a slightly faster shipping time. That or they should add to their site that shipping times will vary and can take even longer than stated, and that they are not responsible for the delay once it's been picked up. They clearly use the cheapest option when picking a shipping window, and the shipping fee was not worth how long it took. I'd expect it by Tuesday/Wednesday if I'm paying for shipping. Shipping should be free if it takes more than 5 business days, or the company should be willing to be more understanding of the customer needs. The product itself is dry and was sent in these clear not secure containers, the labels come off so do the lids. I moved them to more secure containers, it was also stuck in my doorway somehow that when I was notified it was delivered I opened my door and it fell right onto the ground and I heard a click in fear something had broken. TLDR: If you are low and need some like NOW, don't order from here, it will take its's sweet time and arrive after you don't need it anymore. Spend some time researching faster companies, or if you have a local place, give them support. You'll get it much faster. Furthermore I spent $105 and got 3 grams of stuff. While I was waiting I found a local who gave me 4 grams for 50, so value wise it's not the best either. You can probably get more if you keep looking.



