High End MoversReviews of highend-movers.com

They dont give any reaction on my emails… my shipment doesnt move anymore as i can see in the trackinginfo… i cant call them and they dont answer my emails

To give a fair review to High End Movers, we used their service to move from Texas to Arizona. They are really efficient up to the point where they get your deposit. After that your agent is completely helpless and keeps guiding you to unresponsive company contacts. The cargo will be picked up later than what they promised and they will not guarantee the delivery date or even tell you where your things are. They make you pay a portion of cost in cash which is shady. The organization's management, logistics and customer service are highly disorganized with no one in touch with customers knowing where their things are or when will they be moved. They hire local companies and charge high commission. They don't pay their employees well and over work them. I suggest organizing your move using either a different company or hiring multiple local firms instead of giving your hard earned money to these middle men.

Looking at some of these 5-star reviews I can't help but think they're fake, because this was the worst company I've ever dealt. I moved from Colorado to Massachusetts and it was disastrous working with this company. Maybe it's a Colorado thing, and they're somehow decent in Texas, but I doubt it. Ultimately what makes the company so horrible is their professionalism and customer service. Pre them picking up my stuff, they were super attentive and responsive. Once they picked my stuff up, I couldn't get ahold of a single person to get any sort of update. My original sales person refused to answer/return my calls and emails and the dispatch number they gave me never got answered either. Whatever date you ask things to be delivered, means they do not leave their storage facility until that day, so at the very best they won't deliver your stuff until a week after your desired date. When they try to deliver your stuff, you have to be there for that date or they charge you $500 a day. This happened to me, as I was out of the state for a family emergency and they simply don't care. Knowing I never have to deal with this company again, truly makes me happier, and if I can prevent one person going through the same thing I did, this will be worth the review. Please look elsewhere, there are much better companies. This company is truly horrendous to work with.

Update : I received an email from them and was supposed to get answers it has been 2 weeks since then , no call’s or emails. Before I had hired this company I thought I had did my research I did a quick Google search and found various reviews that were good and uplifting and showed professionalism in this company. Myself my husband and my infant daughter were moving across Colorado to Florida and needed a moving company quickly. We went through someone named Maria who was located in Texas and I felt trusting in her and their company and their promises.Soon after they receive your money there was no contact I would have to call them several times emailed them several times I felt like I had to harass them to know where my belongings were. We hired them to move our things from May and to deliver on June 1 today is August 14 and we still have not been able to get a definite date of delivery today .I have been calling for hours with no one to answer the phones.Andrew their customer service representative has promised me several times that someone was going to get in contact with me over the last 60 days but with no luck. Fair Warning!!.

I scheduled a move and a week before scheduled date they called and said I had to change pickup days that was unacceptable to me and Natalie in scheduling said they will have to cancel my move, I got the feeling I was being scammed, Daniel in was telling me different info and the quote they gave me was very inexpensive compared to others I had received, I called and left a message and sent an email and got no reply, I put down a deposit of $347 which I was told was refundable, after several attempts to call and email, I have been ghosted, do yourself a favor and don't fall for their BS they are a scam moving company and I almost fell for it, Stay Away!

STAY FAR FAR AWAY !!!!!!!!!! As usual with these moving companies, they charge you more upon arrival to pick up your items and the initial sales team REFUSES to respond to changes to the inventory list before hand. I was very thorough in my inventory list with the sales person, including the number of boxes and those box sizes and that my sectional couch was a specific size, Well he underquoted me and did not relay anything about my boxes or my entire inventory list to the movers. The movers brought a smaller truck and didnt know if they could fit all of my belongings and charged me $1k more for my stuff. Sales guy....still MIA. His name is Daniel C. AND, they refused to take my 60% payment upon pickup which they then said was going to be a 70% payment. So they left with my belongings and I haven't paid them, so will I ever see my stuff again? No one at their offices will ever answer the phone or emails. The voicemail boxes are full. Guess I'll be pinging BBB and the DOT.

Recently hired High End Movers for a move from Colorado to Wisconsin. This just happened so we have not received our items yet but I am so disgusted with the management of the company I wanted to get this off my chest. I facilitated the expectations with an individual in management that has not answered emails, phone calls or texts. I do receive a call back from someone else hours after I have called leading up to the move. I had asked numerous times for a solid date as when the moving company would arrive. Received a hard time of 9AM-Noon, Crew didn't show up till 5PM. Estimator came at the same time and increased the original quote from 1350 CF to 3800 CF. I anticipated an increase but not 3X. Either way crew starts loading a Uhaul truck with a capacity of 1600-1700CF. They literally load half of the truck and leave for the night. They said they will be back at 9AM but don't show up till Noon the next day. Return with another 1600-1700 truck and pack it full. Say they are done when there is still more to load??? Why did you leave with a half empty truck?? Workers were polite and steady but not the most aggressive. The manager/estimator never returned a phone call. Not very happy with the overall experience.

This was absolutely the best moving experience I have ever had. Today was moving day and I was so impressed with the three guys that moved me. Jake, Marlon, and Gary blew me away. They were fast, courteous and careful They had to take apart my platform bed and an extremely heavy desk. And then carefully move them and put them back together.