HIDIVEReviews of hidive.com

Would give lower if I could so long story short one day I did the 7 day free trial day 3 of trial decided it wasn't for me just didnt really have what i was looking for but heres the kicker I subbed using an account i had previously trough my roku i tried canceling through the app on roku and it looked like it did till fast forward to today when i noticed a charge from roku and was like probably the hulu nope clicked on charge saw it hidive goto website log in it shows im still subbed so i try to cancel and guess what website says i cant gotta go through roku to cancel WTF ok fine get on roku redownload hidive go into app and now it doesnt give me option to cancel now i start getting pissed look everywhere finally a google article later find out you have to hit the damn star on the remote over the app you want to cancel a subscription to like wtf who makes this shit and why tf cant you cancel on the providers site when they are the one providing the service thats like taking something back to walmart and them saying you gotta take the shit to your bank

Website shows 5.99$ for subscription, their faq says 6.99, and after checking my paypal balance for the last year I have been charged $7.20, not trustworthy at all. Cancelled and will stick to Crunchyroll after 3 years.

So i understand that the library is small but I can't understand how subtitles have become worse then when I watched hidive when it was a packaged deal. Anytime two conversations occur, the text overlaps. Not even pirated sites are that bad. For a paid subscription this is sad.

I’ve been using HIDIVE since 9th grade, and sadly, their service hasn’t improved. The app is still glitchy—even after their so-called upgrade—and their refund policy is basically nonexistent. If you’re charged unexpectedly or experience issues, don’t expect help. HIDIVE refuses to offer refunds, even when the problem is clearly on their end. I contacted support after dealing with a dismissive agent, and this was the response I received: “Hi Tammie Yumii, Thank you for contacting HIDIVE Customer Support! Thank you for bringing this issue to our attention. We completely understand why this situation would be frustrating, and we’re truly sorry for any inconvenience it has caused you. We are pleased to hear that your password concern has been resolved. We are always happy to assist! We also appreciate your feedback. We are constantly working to improve the experience that we want you to have. Your feedback is valuable, and we’ll make sure it’s noted so we can continue to offer top-tier content and service for you and to all the HIDIVE fans. HIDIVE takes all viewer comments seriously. We will pass these along for further consideration. Thank you for taking the time to share your opinion.” It was polite—but robotic and hollow. No mention of the agent’s behavior, no accountability, and no real answer to my follow-up. I was told my account would be deleted after canceling my subscription, but it never was. Then they said it was “sent to another department”… and that was the last I heard. No confirmation, no closure, no sparkle. Their customer service is just as broken as their app. They dodge responsibility, send vague replies, and never follow through. Even basic requests like account deletion get lost in the void. It’s exhausting. I’ll be sticking with Crunchyroll from here on out—or finding another anime streaming service that actually values its viewers. Crunchyroll has always been kind, responsive, and willing to process refunds when things go wrong. HIDIVE could learn a lot from that. I won’t be renewing. And I wouldn’t recommend HIDIVE to anyone who values decent support, transparency, or basic follow-through. — Tammie Yumii 🍡✨

I was charged twice for my subscription. I contacted the company through a long process and got a response of we can't help and are pretty much incompetent. They worked harder trying to not help me than actually fixing the issue. So I lost the money, but on the plus side now I don't have to deal with them ever again and I assume they won't last very long with Crunchyroll and 9anime being way better options.

After being a long time viewer for many years with Hidive they have seriously gone downhill. I even wonder if the company still exists, or is fully operational. My next concern is after still paying my monthly subscription, for this length of time, I don't think they have uploaded any new animés in a very long while. The app is God awful, rubbish, utter trash. If I use their service I watch my animés via the website instead. The app, it keeps logging you out, It doesn't allow you to search for any animés at all, it doesn't allow you to view ALL of your favourites or Queued folder contents. If you were watching something and you've stopped and gone back to watch it the following day, it doesn't allow you to continue on from where you'd left off BUT the app doesn't allow you to view your folder or search for any animés at all, there lies the problem, plus the app constantly has the cc showing at the bottom of the screen even though you didn't have it activated to show. The app has been like this for ages with no improvements and Hidive DOES NOT RESPOND TO YOUR EMAILS.

It's absolutely one of the worst anime apps out there, hard to keep track of what they add it doesn't continue each episode if I leave the app, the should just redo the entire thing

I signed up for hidive trial, paid the annual subscription before the trial ended, and i also got a receipt from them as well. when my trial ended my paid subscription was gone. i called them and they said they have no records of the paid transaction. i sent them a snapshot of the email receipt and credit card transaction snapshot. now i have to wait up to 72hrs for this to be resolve. i have never dealt with a company this poorly in every way not even in a third world country.