HideReviews of hide.shop

I have already tried to reach your company twice now with no response on how to exchange what I have because your company made the mistake or a refund would appreciate some type of response thank you

In august I ordered a shade of concealer way too light, spent about $28, sent it back to their returns address with included letter that I needed an exchange for slightly darker shade. Had my return address on envelope. Another $6 expensed. Did not receive anything, followed up by email where I continued to get reply’s saying they need my shipping tracking info. Unfortunately I didn’t do the tracking, foolishly thought the enclosed letter would explain. Subsequent emails saying with COVID they are not opening packages received, WTH! But they were willing to give me discounted percentage back instead of full refund, which I only wanted exchange. Wanted me to keep product which I shipped back. No good, customer service fail, considering they got my full payment. Never again!

Ordered the duo in Champagne and received Henna after waiting for two weeks to receive. Much too dark. Perhaps they should be more careful when packing? What do they do just pick them and throw them in a box without paying attention? I mean there was not even a packing slip.

I tried this concealer and foundation. It is SO orange it looks like an actual orange. I didn’t even bother blending it out, I just took it off immediately. This was a waste of money. Talk about a MASSIVE disappointment!

I did the match test and received the wrong shade SMH! Then I tried to guest my shade and bought a different shade to match my skin still wasn’t a exact match, so I tried it to see if it covered my tattoos and it does BUT it rubbed off on my clothes ALOT 🤬 they claim to be transfer proof and that’s a LIE LIE LIE . This product is awful so awful

They sent me the wrong color. When I tried to get my money back they told me the best they could do was to give back 40%. They are scammers!

Doesnt cover my freckles let alone a tattoo. Utter garbage. Does rub off. Wasn’t worth it. Would like a refund.

BUYER BEWARE: SCAM COMPANY Ordered the fairest shade. Recieved a deep shade. Unusable to me. I immediately sent email on September 3, the day I recieved the order. No response. Sent another email and this time got a response asking for pictures. Replied with pictures. No response. Resent the pictures 4x. On 5th email w/ pictures their response was "you're past the exchange window you can pay to send it back or keep it for 50% refund". I can't use it why would I keep it?! And conveniently, allllll my emails with allllllll the pictures were excluded from the email thread making it look like it was ME who didn't respond!! I'm going to bet I pay to send this back and don't get a refund once it arrives back. Call it a hunch. What a scam. Sham. Theft.