HideReviews of hide.shop

Wish I could provide a positive review of a product I was so looking forward to receiving. Placed my order end of March, was shipped the incorrect product, I reached out on April 5th to advise and on April 6th I was met with a welcomed response of attention to the error. I was asked to send pictures of the shipping package and product, provided those pictures same day. Now, May 7th, 3 follow up emails, and 2 voicemails later, I’m still waiting on my product. Perhaps there may be staffing issues, but a month is a long time to wait. I really would like my product or a refund. Was so looking forward to receiving.

Not the best foundation ever! Left my face matted! Foundation just wasn’t right for my type of skin I’m guessing

Did the shade match test to match my skin tone, clicked on what my test results were, the color I matched was Linen, get my order in and the color is chiffon, plus the top ofnthe foundation was not screwed on correctly and it leaked all through the packaging. I've sent them six emails and just keep getting a generic response. Worst customer service ever.

Did not cover.. Tried to send back I needed pictures forget it...but won't buy again. No way it covers tattoos

I bought the concealer/foundation set in nude back in early Nov 2021 for $55. I also received the auto-generated email that said "we noticed you got the foundation, why not try the concealer too". Obviously they weren't paying attention to my order. Pkg arrives, they sent champagne, the wrong shade. I email them to notify them, they responded with "we'll make it right, correct shade on the way", but NO APOLOGY. 2nd pkg comes, color is WAY off! It was almost yellow, like a banana. I contact them again, this time asking for help to match my shade. I just get the generic directions and try again. I make my best guess and go with SAND. 3rd pkg arrives, now they're 2 different colors!! neither matches. Its the middle of December now, 6 weeks of dealing with this horrible company and YET AGAIN trying to get another replacement. I emailed them again and this time they "helped" me choose the shade, this time ALMOND. 2 weeks go by, no email, no tracking. I email YET AGAIN and now it's finally "on the way". I'm sent a tracking number. Upon checking it its linked to a package delivered in FLORIDA almost a week ago! I live in Las Vegas. Obviously the wrong tracking number that wasn't my pkg. They claimed my pkg was "addressed incorrectly". How could it be mine if you just barely confirmed a shipment? They couldn't even admit their mistake!! They even told me that because i didn't "confirm my address" they hadn't sent out a shipment. So did you ship or not?! So I finally give up and DEMAND a refund. They wouldn't even respond back. After literally 2 dozen emails to Hide total, I had to go thru Affirm to get my money back. The WORST experience! Please spend your money on a company that will appreciate your business.

It has been 2 weeks. They said they would provide tracking. No tracking , No product. I will write BBB tomorrow because the are not responding and if I am going to give away money it will not be donated to them.

Worst makeup ever! Broke me out everywhere in 2 days! It says you will get a $100 gift card to Amazon if you leave a review on Facebook… BS! I contacted them several times asking how and no one gave me a straight answer. I hate this company.

I ordered from Hide and got the wrong color. I told them it was wrong and they said they would send out the right color right away. When they sent the concealer the 2nd time, it was even darker than the first one I got ( I had ordered the lightest color). I just asked for my money back, because it's ridiculous that they can't send the correct color.