HiddenhitsReviews of hiddenhits.gg

Response from HiddenhitsJun 29, 2026

Hello Nate! We deeply apologize for the delay in shipping your requested Gardevoir EX and Saguaro slabs. As a small family startup working out of our garage, we admit we are not a perfect company yet. We ran into big issues such as scammers using stolen credit cards to play and redeem free slabs, which resulted in multiple chargebacks. This ultimately caused our payment processor to hold our funds for months and we could not fulfill our backlog of many of our loyal customer's orders until recently. Also with the PSA grading delays and larger companies swooping up all of the graded cards on the market, there have been times when we could not obtain specific graded cards. If you have not opened a chargeback yet, we are willing to work it through with you and let you select any card of your choice equivalent to your winning value and we will expedite it to you to make it right. Thank you so much for understanding, we look forward to hearing from you!

Response from HiddenhitsJun 29, 2026

Hello Jimmy! We deeply apologize for hearing you have not received your requested slabs yet. As a small starting business working out of our garage, we try have as many cards as we can in-stock. We also like to support small local card shops as well by picking up slabs when they are available, but unfortunately with the extended PSA grading time and cost, many of the larger companies have been buying up many of the specific grade slabs on the market. When we have to resort to ordering from eBay or Fanatics, many sellers even cancel the card multiple times due to them not having them in-stock or because they realize the value has gone up, which is why there has been a delay in you receiving your slabs. If you have not opened a chargeback yet, we are willing to make things right and let you choose any card of your choice, as long as it is equivalent to your winning value. Looking forward to hearing from you soon, and thank you for giving us a chance.

Response from HiddenhitsJun 29, 2026

Hello Jacob! We sincerely apologize for the long wait and completely understand your frustration. As a fairly new small family business, we would like to be transparent with you and admit we've faced several unexpected big challenges such as fraudsters using stolen credit cards to claim free slabs, leaving us with an overload of chargebacks. This caused our payment processor to hold our funds for months, so we were unable to fulfill many of our loyal customer's slab requests until these funds are slowly released months later. If you have not initiated a chargeback yet, we look forward to working things out with you so we can expedite a slab you would be happy with. Thank you for giving us a chance to make things right.

Response from HiddenhitsJun 29, 2026

Hello Brock! We apologize, it was not our intention for you to wait this long for your requested Umbreon EX PSA 10. As a small company working out of our garage, we do our best to stock up on as many cards as we can, but with so many types of cards of different grades, especially with the PSA delay in grading and many larger companies buying up all of the slabs, we experienced about 6 re-order cancellations when we tried to fulfill your card from local card stores, ebay, and fanatics when they realized the card value has gone up or was not in-stock. There was a lot of back and forth and waiting for funds to be refunded before re-ordering again, which was why there was a delay in getting you your requested slab and we apologize for that. If you have not opened a chargeback yet, we are willing to make things right for you and make sure you get the slab you requested. Thank you so much for understanding. Looking forward hearing from you!