Hidden Crown HairReviews of hiddencrownhair.com

Not a product i would ever spend $450 on again. It's really too bad to buy something so expensive and the product come back and not fit your head properly and be a totally different color of your hair. Really frustrated with my experience as well with the customer service.

Product is usually satisfactory; however, the the treatment my client and I are currently receiving from their ridiculously rude customer service, upon receiving a defective halo, is insane. And trust me....it’s not actually Bonnie B. who’s responding to everyone’s emails. She’s just the face of the company. These are minimum wage cronies answering you, who have no idea what they’re talking about—they’re put in their positions solely to be difficult, so you’ll get frustrated and give up. I’m a stylist with 15 years of experience and have literally been argued with by their customer service rep (who clearly knows nothing about the wholesale hair market), insisting the reason this faulty piece won’t hold a curl is because neither myself or my client know how to curl hair and are using shoddy tools. He/she actually had the nerve to claim they’ve never had any complaints and said it could be “because of the weather” that my client’s halo looked like it had never been curled, after 30 min of wear.....inside her vehicle!! Are you kidding me?! I have never been insulted or treated so inappropriately by a company in my own industry, in all my years as a hairdresser. Ladies: social media is the only way we can expose this company for their bad business practice!!

seriously don’t waste your money on this brand. i’ve had multiple types of extensions. these are useless. also the customer service is awful

I contacted them as a Crohn’s Disease patient asking about holiday specials & if any are also happening during the after Christmas season, also seeking hair choice advice, and as a contact point through the Foundation, NOT looking for any freebie, also ready to write reviews for the foundation as it’s a great target market for them,& let’s face it a competitive one. Lots of great hair out there! I’m also a voice talent , whose also a stylist, signed to a 3 major agents one being Ford. I work with every ad agency, producer, radio & TV station not only in this state but many across the country.,Bonnie B sent me the most curt, this side of rude note, telling me they take pride in the quality of their items and no deals and bugger off attitude. Did not answer all my questions, a few sentences, and lost not only this sale, but alllllll the referrals I may have offered. I’ll never use their stuff for photo shoots either. So, I guess the elitist attitude was foolish, on many levels, she didn’t have the common decency to have s normal convo by a polite, take care, hope you’re feeling well, or some etiquette anyone normally might, but ironically, (and yes I laughed out loud), she signed off “Warmly, Bonnie B”. Ummmmm....k. A real disappointment. So, I bought from She/Beyond the Beauty-LOOOOVE it! My next piece is coming from Glam Seamless! Which I DO recommend! So excited. Oh, she stated they offer “THE” lowest prices in the industry”. NOT. I’m sure the pieces are decent, but sometimes, you get what you pay for. After being treated that way, I’ll never buy from them! She was literally heartless. She lost a sale, and the domino effect is huge. You never know who you’re talking to Bonnie, too big for your britches is NEVER a good thing. And she seemed to have such a good vibe in the videos! Sad. No thanks.

The hidden crown topper is terrible. No matter how much I parted and sprayed with water and blow dried it, it still does not have a natural looking part. It does not sit close to the scalp. It basically looks like a wig. Mine also has a lot of broken short hairs on top that stick up. Do not be fooled by the You Tube videos...this does not look natural. Very unhappy and $500 down the toilet.

Bonnie is very unhelpful when there is a problem. I thought she was just a return specialist when I wrote in for an exchange. She is not accommodating whatsoever and I can’t believe she’s the owner giving me attitude when I spent over $400 on extensions and there is a problem with her product.

ONLY GIVING 1 star because I can't leave a review without selecting a star. Wish I could give negative 1000 stars. PRODUCT NEVER RECEIVED! Post office DOES NOT have. Company unresponsive (update - JASMINE, of customer service, HAD THE NERVE TO ASSERT THAT IT'S NOT ON THEM IF THE PACKAGE NEVER MAKES IT TO THE CUSTOMER!!!!! ONCE IT LEAVES ON THEIR END, THEY THINK THEY AREN'T LEGALLY LIABLE FOR DELIVERY ACCORDING TO CONTRACT...can't wait to toss this over to an attorney friend), no refund issued!! Will pursue legal action if I'm not refunded in 48 hrs. Order #115966. Payment amount: $362.99! I've already wasted enough time on this; I don't have time to write a 4,000 character description of all of this. Bottom line: PRODUCT NOT RECEIVED, and at this point it is too late and I have to purchase elsewhere. I CAN'T, however, because Hidden Crown WILL NOT GET BACK TO ME/ISSUE MY REFUND!! I am irate. In 30 years I've never not received a package, nor dealt with a company who wouldn't care to immediately address it. Tracking info said that the package was taken to the post office. Upon going to the post office (AND VIDEO'ING IT!), they pulled up the same tracking info BUT HAD NO PACKAGE TO GIVE ME. The clerk filled out a form, but refused to give me a copy, claiming that he could not do so without supervisor authorization. Luckily, I casually video'd at least a BIT of the encounter, simply so that Hidden Crown could see that I clearly DID NOT receive the package (which is also evident by the fact that there is NO DELIVERY SIGNATURE/PICKUP CONFIRMATION...because there was NOTHING THERE FOR ME TO PICK UP.) Instead of being apologetic and immediately refunding my money so that I could at least TRY TO purchase elsewhere in time for a very special occasion...they are totally blowing me off. Fuming, I decided to search online to see if, by chance, any others had complained of anything even remotely similar. I expected not to find anything because I couldn't imagine a company would allow this to be any kind of repeat issue, but I was mistaken. NUMEROUS others have complained of delivery issues! Granted, I cannot know where the truth lies in those situations. However, seeing how MY SITUATION is being handled (or rather, NOT)...I find it hard to believe that the other complaints written on trustpilot.com, and another website or two...were inaccurate. I WILL NOT BE SOMEONE WRITING ONLINE, MONTHS FROM NOW, THAT I STILL HAVEN'T RECEIVED MY REFUND. I would NEVER deal with this company again and wouldn't even WANT the product now - even if it were delivered on my doorstep in the next 5 mins with 2 dozen roses. Totally uninterested (and upon reading those reviews in greater depth, while waiting for a response from Hidden Crown...my hesitations about the product itself were confirmed. That's neither here nor there, though.) I AM NOT MADE OF MONEY AND NEED THIS NEARLY $400 refund (NOT including gas, and TIME TIME TIME invested in trying to get this resolved) IMMEDIATELY! Get it together, Hidden Crown. I purchased your clip-ins months ago, for over $400...clearly you couldn't care less about repeat business and you'll never again get mine. I will spread word of this as much as humanly possible, too. Count on that. SUCH a bummer because I REALLY liked the product I purchased from you previously (which was a HUGE investment for me...my budget doesn't allow for things like this, but I saved and saved and planned and made it work.) So much for that this time around. ISSUE MY REFUND!! Please don't force an even greater headache on me, by forcing me to toss this over to an attorney (I don't care if $400 isn't much to YOU...it is a LOT to me, and I WILL FIGHT YOU ON THIS SO THAT YOU ARE FORCED TO STOP TREATING YOUR CUSTOMERS SO POORLY...and in this case, stealing!) You'll pay the attorney fees, too. Just refund my money. You already ruined my ability to have this for the occasion I've been saving and planning for, for so long. Thanks a lot.

It KILLS my head. I actually had an indent. My head throbbed. It wasn’t even on that tight considering it was still shifting. I couldn’t put my hair up. I can’t believe I spent this much money and can’t return. Highly disappointed. I don’t recommend.