Kathleen
Lost shipment
I recently placed an order which got lost in transit and I never received. After contacting customer service, they sent a replacement package via a different carrier. That order is still in transit. After contacting customer service asking when I would receive the package, they responded with a date and a $9.99 refund. I have to say, their customer service is GREAT!
Response from HICC PetJan 14, 2025
Thank you for your patience and support during this time, we're delighted to assist you! We truly appreciate the trust you place in our services and are committed to ensuring that your experience with us is as smooth and enjoyable as possible. 💞




