Dagmar S.
Customer service is not responsive
I purchased a yearly subscription for a special discount, thinking this price was locked in for the future, but recently realized that I have been charged the regular rate for the renewal, without ever receiving a note about it. This year I have written to them in advance that I would love to switch to a monthly plan before my annual renewal and they simply ignored my emails and charged me the full annual plan. I have written 5 emails and still didn't get a response, what kind of customer loyalty and service is this? I pay 1200$/year for the 3rd year and this is how I am being treated? It sure doesn't feel good to be ignored like that. As for the platform it's fine and I signed up because it was women owned and I wanted to support them, but for the price I pay I would expect more. Many features also don't work for me (like the well well well platform) because my business is located in Costa Rica and Stripe won't work there, only PayPal. So before signing up for Hey Marvelous check other platforms as well, especially for their customer service.