The Pill ClubReviews of heyfavor.com

I’ve made a review for this company before but the results of their care have continued to hurt my life and I’m sure others lives. This company is so far from convenient. I’ve finally ended my prescription after several months of my birth control not showing up. My primary care doctor had to call in my medication every month because favor would just randomly end my subscription without my knowledge then when I had no pills left and was then off the pill for a week at a time they would finally ship it. Ridiculous. Truly the worst company don’t waste your time with them.

Horrible company since it rebranded! I misread a question to renew my birth control that I’ve been taking for over two years with Pill Club with no issue and FAVOR told me that “unfortunately they cannot prescribe it to me”. I contacted customer service and explained it was a typing error and they said they cannot revise it. The company claims to fight for women’s rights (ROE vs Wade) but that is obviously a lie by denying birth control due to a typing error!

HeyFavor is the worst company ever. Ever since rebranding themselves the costumer service and accessibility that made the pill club great and convenient became nonexistent. You cannot have access to your shipments because they change dates for months until you reach out trying to get your prescription refills. They do not respond to messages. There has been delays with all my refills ever since the change. It is extremely stressful to depend and rely on them to send your pills and not receive them. You have to face waiting to long going off the pill experience symptoms because they were unable to do the one thing they were supposed to do which is ship your treatment. It’s ridiculous. COMPLETELY UNRELIABLE. Save yourself the emotional stress and just get your prescription at your closest pharmacy. I truly miss the pill club and whoever was running that company knew how to care for clients in a promptly matter understanding the importance of accessibility and convenience. If they were as quick to respond to text messages regarding your prescription as they are to reply to these reviews they would probably have a higher rating.

Just like all of the other reviews here, I loved Pill Club and had no problems at all. I would rate it five stars plus. After rebranding to Favor, it's down to a zero star rating if I could. The so called "customer service" text line takes days to respond, which is not great when it comes to matters of your health. In addition to the delay in response time, my pills would never ship. I had to reach out three months in a row asking why my pack of pills hadn't shipped after I was told they'd automatically ship. I just received excuses from Favor in response. I had side effects from being off the pill for days due to my pack of pills not shipping until I reached out. When I firmly asked what would be done the following month to remediate this issue I received no response. Terrible company. Terrible customer service. Terrible lack of responsibility. They do the complete opposite of caring for customers' health and needs.

They have become terrible since rebranding to favor. My insurance card expired so I uploaded my new one to continue receiving my birth control. It tells me they can’t prescribe it to me. I use the text line to get in touch with them no answer. I call no answer. Email no answer. I need my birth control but I can’t get it and there is no help. Please do yourself a favor and find a different company to use.

The Pill Club was great. I used the service for over 3 years and never really had any trouble. After the rebrand to Favor, the customer service and quality has gone way downhill. I reached out and didn’t hear back for 3 days. I called and got through to a representative after 5 minutes. Later that day, they finally responded back to my initial help request, and didn’t listen at all. Seek out a different company, because these people don’t care about anything other than money. Taking yours, and saving a buck of theirs.

To start off they made it easy to input all your info and get on a call with the medical team. OH IM SORRY not a call, a video conference as their medical team doesn’t have phones. -_- They recommended something that caused horrible side effects and when going in to change it they make it INCREDIBLY difficult to get in touch with the medical team. It’s been FIVE DAYS now with no real response from the medical team which btw is all through text. They will not allow me to video conference again since I already did that to start up with them, makes no sense at all when I need a new script!! Every time I call to check in and get an update as to where I am in their log of who to get to next I get the same unhelpful generic response that I am sure you will see posted in response to this comment. And if they tell you they “marked your file urgent” IT MEANS NOTHING! They did that for me day one and I’m still waiting to get just a script for a new Birth control that actually works. Save yourself the headache! The people who work there are nice but they don’t work for a great company. All they can do is give you the same answer every time and profusely apologized for not being able to actually help with anything!!

Used them when it was The Pill Club. Went to try and get more birth control again and they said I needed to fill out a questionnaire. It asked what my medical history WAS. I had a heart condition in 1999 but had surgery and have no had a condition since 1999. When I clicked a heart condition, a pop up came up and said “please verify that you have a heart condition”. I exited out because it was basically saying to confirm I still had one; so I thought maybe I misread the question. Nope, I read it again and it says what is your medical history. And to check off anything I’ve had in the past, so I click the heart condition again. And I thought it was odd but thought maybe it was a glitch on their end or I could explain in a box somewhere how I have not had this issue since 1999. Plus I’ve gotten birth control from them in the past. Then they say they can’t send me anything at all because of my medical history!! I tried texting them about this and get generic responses. So I email them and no help. They tell me they can’t override what the medical team has reviewed. I told them none of this makes any sense. Why would you ask for someone’s medical past and not verify if this person still has this condition or give them an opportunity to explain that they have had surgery for it. And if this was an issue, why did you guys give me birth control before? I’m 34 and I’ve been on birth control since I was 16. This company sucks. And now I’ll just be going to their competitor. Thanks for nothing, “Favor”.