The Pill ClubReviews of heyfavor.com

Ever since the favor took over pill club my birth control has been consistently late. Currently I have been out for two weeks and I cannot get a real person to speak with. Customer service is non existent. I am switching providers as soon as possible

Horrible company that does not listen to you. I wrote in my history that I’ve used to be on the pill that was great, I had no side effects and I felt great on it. Then my pharmacy switched me to a new pill that I’ve been feeling awful on and have been having bad migraines. Because of that, this company has been telling me I’m not a candidate for BC pills and tells me to reach out to my doctor. I’ve told them a bunch of times my doctor knows and they are fine with me being on bc pills. This company won’t listen to me and instead keeps telling me to call 911 or go to the ER because of “severe side effects” . I know I’m fine but if I didn’t know any better that would look bad you sending a freaked out girl there for nothing. Horrible company with horrible customer service.

I have pcos and I told them that I needed Bilsovi fe. The never said they did not carry it. They sent me an email stating my prescription was delivered. When I opened the box there were 8 boxes of female condoms and the morning pill, but no birth control pills They billed my insurance. I called twice and they said that this is what I had checked off when I ordered my pills. I did not. Im still fighting with them because they billed my insurance and I never received any birth control pills. This place is a scam.

If I could give 0 as a rating I would. Pill club was phenomenal, I was with them for years. Favor, however, DO NOT WASTE YOUR TIME. They fail to execute anything, consistently redirect you to others but no one reaches out. They billed my insurance but never sent out my birth control, now I’m out of my pack, I’m at my pharmacy and they will not cover it because Favor ALREADY BILLED THEM. They are absolutely ridiculous and extremely unprofessional.

As The Pill Club my experience last year was quick and easy. This year when my prescription needed to be renewed it has been anything BUT. I have allergies that require me to be specific about what I take and last year it was such a relief to get a whole year at once and not worry about refilling each month, changing brands and arguing with pharmacists about what I can and can't have. They are so overwork/understaffed now at Favor that it takes sometimes 3 days in between text messages even if you respond right away. I wanted to know about different options without dyes, but needing to keep other inactive ingredients the same. You would have thought I asked about rocket science. I was bounced around between the nurse practitioner and pharmacist both copy/pasting bot like responses not acknowledging anything I said previously. It felt more like I was dealing with AT&T support than a medical team. Finally after making a phone call to a pharmacist that passed it back to the medical team I was told I was all set for my original prescription and was being charged. Then 5 hours later I was told I was only getting 6 months worth because the expiration dates weren't good and my card statement is showing a pending charge for the entire amount. This experience has been AWFUL.

Pill club was on point. Favor is far off. According to the website my prescription was supposed to be delivered on the 19th so when it wasn't, I called customer support only for them to tell me I had to renew my prescription. Thats fine, but the customer service representative gave me the wrong hours of operation. So on Monday I sat in the wait room for about 15 minutes before I decided to just schedule an appointment for the next day at 4:45. I waited for about half an hour before calling customer service. All they did was just send me the link to the wait room. So I waited for another 20 minutes, got through to a nurse, and then they disconnected me and sent me a text saying they were sorry they couldn't complete the call. They don't even respond when you text their chat line.

This company is a joke. I had no issues when they were pill club. But now that they are favor they are terrible. I had to renew my prescription at their request and they essentially said they couldn't "for safety reasons" I pressed them on what the safety reasons were because obviously if something is off why the heck would you not tell me? Instead they ghosted me. Ignored my requests for answers and didn't renew my prescription. I had been using this place for over 2+ years and now it's terrible. If anybody asks if they should use it I would say no. Go speak to actual professionals who care. Not some lazy company who ghosts you for "safety reasons". Edit: after I left a terrible review they finally submitted a bs reason why they can't renew my prescription. They said it was due to high blood pressure. Which I've mentioned before and I was taking the POP mini pill which is for high blood pressure. Again never use this medical company. They are a joke and actually don't know medicine.

The pill club was amazing. Great customer service and easy shipping, easy directions and easy to change any information. Then Favor took over and it literally just went downhill. I tried to push back my refill date because i don't pay with insurance and so i wanted to wait a week or so before receiving/paying for my fill, but unfortunately it was near impossible to find a way to do so and customer service texted me back a solution, only for me to find that option didn't even EXIST, and then texted me to tell me they would change it themselves, only to not actually do so. I cancelled my subscription, FAVOR is horrible.