The Pill ClubReviews of heyfavor.com

Terrible customer service. I was looking for a friend on my account because she was interested and then they cancelled my prescription because of what she selected and instead of letting me explain they said it’s not safe to prescribe to me like w t f . And I already told them the issue and they completely ignored what I said and told me to just get a prescription somewhere else… how is that helpful the day before I was supposed to get my new prescription? Not at all.

I just tried to start using this company. They said they were sending me Tri-Sprintec. Then for no reason they changed it to the generic. After about 3 different text conversations from nurses telling me it’s the same thing, I had the brand I originally requested called into my pharmacy because it was taking way longer to get than they claimed it would. So I finally get what I asked for from my pharmacy, and then the next day, I get a text from them confirming my year long prescription for the generic ( the opposite of what I fought mail and tooth to get). I tried to call the number provided on their site, and it said there hours were different than what it says on the site, so I can’t get a hold of anyone. It looks like they aren’t reading my text messages thoroughly either, otherwise this wouldn’t be happening in the first place.

It was time to renew my prescription and I was prompted to fill in the questionnaire. well my prescription was canceled the next morning I completed my questionnaire. I have been using favor/the pill club for a few years at this point. I was given no explanation as to it being canceled, and when i used the text messaging service they only told me to follow up with my health provider. In my opinion their questionnaire is insufficient at getting any information. they combine side effects like "heavy bleeding/spotting between periods" as if theyre the same thing. if theyre going to group side effects like this then they should provide a space for patients to provide more detail before their "medical provider" reviews and cancels a prescription so suddenly. At least ask follow up questions on your SO CONVENIENT text message method of communication. This was such a convenient service when it came out but it has gone downhill. To see a real medical provider so suddenly is not possible for everyone, due to time constraints and even availability of health care in many areas. luckily i am able to go see a provider but i probably will not renew my prescription through the pill club or favor or whatever they choose to call themselves now.

I've been using pill club/favor for a couple of years now. It had been great! Never had issues renewing or contacting customer support. Their rebrand made everything go downhill. I've been trying to contact them/set up an appointment with their medical staff to renew my prescription for close to 2 months. Not only did none of the links for their "waiting rooms" work, I also got charged 15 bucks FOR A MEETING THAT NEVER HAPPENED. Oh, and they also didn't take/use my very popular insurance that should have covered the prescription for free. So, now that I want to cancel cause it'll be easier going through my doctor at this point, I have to contact their unresponsive customer support just to close my account. I'm nervous cause if they managed to charge me once for nothing they might do it again. It just peeves me because it was such a cool concept/company but they need to understand that this is medication. Birth control is used for a variety of issues outside of just pregnancy prevention, and if people can't get it/get charged for nothing there are serious consequences. This isn't "oh sally didn't get her package this month, whoops" it's "omg, Sally is going to be in excruciating pain due to her period because she didnt get her package" or even "sally got money taken out of her account that she wasn't expecting, and now bills are due and she might not have enough money to cover them".

Initially everything was fine, I have been getting my birth control here for nearly a year. However, now that it’s time to renew my prescription it’s turned into a total dumpster fire. I have answered their health questionnaire twice, I have called customer service and spoken with representatives multiple times,I have texted and emailed and yet no one seems to be able to help me get my prescription renewed or to explain to me why their text message communications indicate I need to do a video visit but it has been impossible for me to access their “waiting room” through the links they have provided. They are putting my health at risk by failing to take my need to access medication that I have been on for over 5 years seriously, and as soon as I have the ability to go to the doctor I will be canceling my subscription.

Favor (fomerly the Pill Club) is a joke. I initially made my order a ridiculously long time ago. First, they charged me for a package I didn't even order. All I wanted was birth control (which I still haven't received) and that package alone has been redirected and missent multiple times at this point. They are also still trying to send me their Friends with Benefits package which I never order OR received. I feel like this is a scam at this point and I want to cancel everything, but customer service has ghosted me as well. Not even an explanation as to why things are taking so long. Don't waste your time or money with these people. They are all about business and don't care about giving good service at all.

Absolutely terrible and a waste of time. They don’t even know what to do if you have migraines with aura!! Its called one hormone birth control pill lol yeah these people shouldn’t be allowed to have this website up.

I visited Waco, Texas and while visiting to see my new grandson, we decided to try Whataburger using Favor Delivery. Worse experience in our life with neither no resolution, response from Favor, nor our food! I will be spreading this news to everyone in the area because we're not even from here and wouldn't want anyone else to experience the displeasure of not receiving their poor service or accountability. I'm in IT so this will be super easy...