The Pill ClubReviews of heyfavor.com

I have been using birth control for 15 years. I recently had a salpingectomy (recommended to prevent ovarian cancer, BCRA1 positive). I still need birth control (salpingectomy is not perfect, plus I use BC to regulate period). I foolishly disclosed this and they immediately cancelled my prescription. No explanation. Just that I should seek medical care elsewhere. I suspect part of it is I needed them to transfer my prescription to my local pharmacy because they have been back ordered on my brand for months and I’m not worth it to them if I’m not willing to change to a comparable generic they can ship. I’ve been forced to change brands a couple of times in the past and it’s always been a terrible time.

I’ve been with the pill club for 3 years now and never had a problem until this year. I wanted to renew my prescription as i’ve run out of it. I took the test and everything and now I had to talk to a provider. I made multiple appointments yet no provider shows up! I’ve been trying for at least a month now, a couple times a week. I swear no one is even working there. I’ve texted to complain and even emailed them but they don’t seem to care. One day they randomly texted me at 8:14 am that a provider can talk to me at 10am.. girl I don’t wake up at that time.. You can give me a day heads up at least?? Nurx is better and gives you same day response but unfortunately they don’t accept my insurance so the Pill Club is my only way to get my birth control… I’m literally waiting for a call right now for 15 minutes but no one is connecting.

I was recently required to fill out a prescription renewal form and mentioned having started a new anti-convulsant medication. I was rejected for BC renewal outright, told to use condoms, and - horrifyingly - told to stop their BC cold turkey. The condom part was asinine, as I take continuous BC for reasons other than contraception. The cold turkey part was downright dangerous. BC can affect the serum concentration of this anti-convulsant. Because I was prescribed the drug WHILE TAKING THIS BC, my serum level depends upon the hormones. Stopping BC cold turkey could cause a rapid change in the level of the drug. Even a BC placebo week can cause problems. This is dangerous, as a rapid change in serum level is the main risk factor for developing Stevens Johnson Syndrome and/or toxic epidermal necrolysis, with a 10-50% mortality rate. There was no doctor consultation to discuss this situation, no referral elsewhere, nor any option to appeal the decision. Any patient who didn’t know this risk and just followed their instructions blindly could have faced serious medical consequences. Before “Favor” this site was excellent, but they’ve now suggested I do something medically dangerous and I’m questioning both their safety and the qualifications of their staff. I am concerned for patients who rely on them for medical information/decisions and will be filing a complaint with the State of California medical board.

I have had such a disappointing experience with this company. I would definitely give zero stars if that was an option. The customer service is terrible. They CANCELED my birth control without my permission after it was late two months in a row. When I contacted customer service they basically gave me the run around and told me “sorry it’s still processing!” After over a month?? The point of birth control pills is that you have to take them consistently or else it doesn’t work! You would think that the “medical professionals” that work for this app would know that. Please do yourself a favor and never use this app. Would not recommend to anyone.

My insurance requires prescriptions to be filled through Walgreens. They sent the first script to my pharmacy but they aren't interested in having me as a client. I couldn't reach anyone to change my prescription and later on when I went back in to sign up for a new script they told me to see my health provider (which is backed up for months before I can go in). Don't bother.

I contacted them to see if they take my health insurance (common major provider). They acted confused and gave me the run around for FOUR DAYS before asking me to send a picture of my card. I did so. They still couldn't or wouldn't answer as to whether they accept my insurance plan. I feel like this sounds made up but they were literally this incompetent. I gave up, if this is how they treat you as a potential customer, I dont want to see how they treat actual customers.

Unfortunately, my experience echoes a lot of what others are saying here. I initially liked Pill Club: it was super convenient, and the little snacks and stickers they include are a cute touch I suppose. But after using the same birth control prescription for years, Pill Club decided to change me to a totally different medicine at a much lower dosage, which I know my body does not handle well (I have tried a lower dosage in the past and I deal with lots of spotting and cramping). When I asked why, they said it was based on a survey response I had given over three years earlier about having auras. I told them they were either mistaken or I misread the question (I do occasionally get headaches, but not the kind of migraine with aura they were referring to), and the rep basically said she didn’t believe me. I explained that I have been on the same medicine for decades and I was not comfortable suddenly changing my dosage based on a mistake on a questionnaire from several years ago. She was like “well if you’re going to be difficult then you get nothing,” refused to even fill the lower dosage generic, and cancelled my membership. I’ve been in customer service my entire adult life and I can’t imagine treating a client like that—especially if it resulted in them being without medicine that they need to stay healthy and stable. I couldn’t get in with an OB for months, so I’m glad one of their competitors was able to step in and help me out before I missed a bunch of work. Based on their responses to other negative reviews it seems like they don’t care what happens to their customers unless they put them on blast publicly, and I just don’t have any patience for companies like that.

If I could give zero stars then I would. The “medical professionals” that contact you just send you automated messages that don’t make sense. They keep saying that they can’t subscribe me the birth control that I have been been for years, based on a questionnaire three years ago that I didn’t take about a product that I have never heard of. I then asked to take another questionnaire because I had no idea what they were talking about and they said you go see another doctor. The entire reason for this company is to not physically go to a doctor! Ever since favor took over they suck!