The Pill ClubReviews of heyfavor.com

Response from The Pill ClubFeb 3, 2021

Hi A. Angel, we're sorry to hear about your dissatisfaction but appreciate you taking the time to share your feedback. Our pharmacy works diligently to try and accommodate our patients' requests to have their preferred brand sent out. Our patients have the ability to request to not have the generics sent out and we would love to further investigate the challenges you experienced in order to improve our quality of service. We encourage you to give us a call at (772) 217-4557 or contact us through our contact page at https://www.thepillclub.com and we'd be more than happy to help.

Response from The Pill ClubAug 12, 2020

Hello Briana, thank you for taking the time to reach out to us. Patient safety is truly our top priority and when a patient has specific symptoms that are concerning to the provider, our medical team may recommend follow up with an in-person visit. We are always willing and more than happy to fill a prescription written by the patient's provider- if they deem it safe to prescribe the patient with birth control. While we are unable to respond to account inquiries directly on public platforms due to our strict patient privacy standards, we urge you to give us a call at (772) 217-4557 so that we can immediately look into this for you. We appreciate your time and hope to hear from you soon.

Response from The Pill ClubJul 29, 2020

Hi Candace! Thank you for reaching out via Trust Pilot and expressing your concerns. We completely understand your frustrations and we apologize for any inconvenience the price update has caused. Our pricing changes as the manufacturer changes the cost. Costs are entirely set by drug manufacturers and drug wholesalers, but our partnerships team works with our distributors to bring the cost down whenever possible. We offer bulk pricing options so that you can save money on your prescription. We hope this helps, but please be reassured that we are still here to assist with any questions or concerns that you may have in continuing your services with us. If you have any questions, please feel free to text in to "44872", call us at (772)217-4557, or email us at [email protected]!

Response from The Pill ClubJul 31, 2020

Hi Megan, we are sorry to hear about your negative experience but appreciate you taking the time to provide us with feedback. We understand how time-sensitive birth control is and assure you that one of our top priorities is to provide a quick and convenient service. Due to the current pandemic, all mail carriers are experiencing some delays with deliveries but we are here to do everything we can on our end to help our patients receive their medication. While we are unable to address account concerns on public platforms, we’re happy to assist you directly. We encourage you to give us a call at (772) 217-4557. We appreciate the opportunity to turn your experience around and thank you for your time!

Response from The Pill ClubJul 30, 2020

Hi there! We are terribly sorry to hear you experienced poor service from our patient care team and we would love the chance to rectify this situation! As a telehealth service, we understand the importance of being available to answer any patient questions or concerns in a timely manner. We encourage patients with any questions to give us a call at (772) 217-4557 and we will be happy to help!

Response from The Pill ClubJul 29, 2020

Hi Emily, we are so sorry to hear about your difficult experience with our services. We greatly understand the importance of timely responses and want to ensure you if you ever need to reach a member of our patient care team you can call us at (772)217-4557 and we will be happy to assist!

Response from The Pill ClubJul 29, 2020

Hi Hannah, we are sorry to hear about your negative experience but appreciate you taking the time to provide this feedback. As a telehealth service, we understand the importance of being available to answer any patient questions or concerns. Because of this, our licensed medical and pharmacy staff are available by text should a patient need assistance. We certainly never want to have a patient experience such a signifcant delay with receiving a response regarding potential side effects of their birth control. This is something that our team would love to look into immediately. We encourage patients with outstanding concerns to give us a call at (772) 217-4557 so we can assist and help improve their experience with us.