The Pill ClubReviews of heyfavor.com

I wasn't offered a telehealth at all. Instead, I received a text message saying I had been prescribed a specific birth control and that a claim had been filed with my insurance. I wasn't offered the opportunity to discuss different options, possible side effects, or specifics of the birth control prescribed. I wasn't even asked if I was okay with the "recommended" birth control. It was just charged to my insurance automatically and without my consent or knowledge. I tried messaging the customer service number multiple times without response. Finally, I called and cancelled my account to stop them from sending me an unwanted medication. What kind of shady service is this? NOT RECOMMENDED for anyone who actually cares about being informed and in control of what they put into their bodies.

It's practically impossible to get ahold of customer service. When they finally reached out to me they actually DENIED me service due to my history of depression. I feel totally discriminated against. Ended up going with a different service instead.

They never showed up to my video conference and then tried to charge me $15 for consultation. I replied stop... they replied again I replied STOP Unsubscribe etc etc.... they STILL TEXTED BACK. like seriously you lost a customer that is how you get bad reviews when you aren't willing to provide good customer service and you don't listen/follow normal unsubscibe policies. Seeing they only have 2 stars here and let alone I cannot find a way to review them on Google even though they list hundreds of 5 Star Google reviews on their site. Google review should pop right up. Disgusting.

Edit: I'm lowering my rating to one star due to the Pill Club's response here. I called last week, and (after a long wait) they agreed to mail my rx and an itemized receipt to me, which my insurance company needs to authorize funds for the proper meds. They haven't shipped out, and they've ignored my requests for an update. They still have not responded to my private messages from last week or my follow-up messages yesterday via both text and their contact form, but they have responded to my public reviews. In the meantime, I am without my birth control unless my insurance decides to take pity on me. Original review: The Pill Club sent a generic instead of the Zovia 1/35 I have been on for years. Unfortunately, the generic caused spotting and sever cramps. When I messaged the pharmacist, it took days for them to respond that they would try to send me the correct prescription the following year if they have it in stock. Since I don't want to spend a year on birth control that doesn't work for me, I called my insurance to ask about authorizing the correct meds. They told me that the Pill Club would need to let them know that generics weren't working for me and request authorization for funds to be released for a new prescription. The Pill Club refused! They told me they could send Zovia 1/35, but I would need to pay out of pocket. My insurance recommended that I get a copy of my prescription for Zovia 1/25, then have my primary care doctor could make the request. When I asked for my rx, they just responded "Have a beautiful day." I'm pretty sure my insurance won't accept a beautiful day as a valid prescription... I thought trying telehealth would be a good way to avoid the doctor's office during the pandemic. I have been on the same birth control for years, and all they had to do was send me the exact same thing. When they repeatedly asked to switch me, I told them to just send me the brand that I know works. I would absolutely not recommend this service. It's not their fault that my body reacted poorly to the generic, but it is absolutely their fault that they refused to work with me as medical professionals to get me a brand that is effective without very painful side effects.

STOLE MY INSURANCE MONEY! My birth control is 2 weeks late, the only response I got at first from customer service was to call USPS and figure out where my delivery was. EXCUSE me?!?! I did, waited 2 hours on the line, USPS wouldn't say anything except where my package was located (a neighboring state). Second time I call them is the day I am supposed to start the new pack that's late. The solution that the manager offers me?? a) go to a pharmacy and buy birth control out of pocket (while pill club is enjoying my insurance money!!!!!) b) Claim lost package and try to resend a new one & get my insurance to cover it, but no guarantees - the manager then says "Oh it might not work, in which case we'll send you a quote and you'll pay out of pocket. Also, we can't ship overnight, we can only do USPS priority mail." WHAT!?!? Any normal company would first of all offer to cover 100% of cost (no matter if my insurance approves or not, they messed up), second - would run to UPS/FedEx and send my pills with overnight shipping. Now I have to pause birth control, lose my insurance birth control money for this month to them, and do this harm to my body of going on and off birth control. You're the worst company I've ever encountered. I hope you go out of business, or that my hubby and I are able to figure out a way to sue your butt for stealing, lying, and endangering women's health. You're the opposite of the "female empowering, progressive" image that you put on social media - you're a money hungry parasite!!!! It's only my second delivery with them so I can't imagine how bad it is for people who stay with this service for years.

ZERO STARTS COMPLETELY A SCAM I don’t have a lot of money so when I got the year supple it was supposed to be for an entire year. IT NEVER CAME(TOOK MY MONEY). I got a text message saying because I didn’t separate the A 109 I put it in as A109 they sent it back and said I have to pay full price to get an actual year supply. I JUST SPENT 115 ON THIS. So I sucked it up and changed my address and PAID ANOTHER 35 for a 3 month supply. THAT NEVER CAME EITHER. IVE CALLED AND TRIED TO GET ANY OF MY MINEY BACK AND THEY WONT DO IT.

DO NOT USE!!!! My medication showed up extremely late.. about three weeks. It was not in the time frame I was promised. I also had an allergic reaction to the medication and my messages were answered for multiple days by the nursing staff. I am not being refunded for the medication and now I have to dispute this transaction with my cc company. I am unemployed..do not have money to throw around... and I am unable to use the multiple packs of medication they gave me. A waste of money... time and energy with this company. They did not even offer to send a different type of medication. What a horrible company and over all experience.

Used the pill club for about a year with no problems until Dec 2019 I ran out of birth control before my scheduled shipment. I emailed and sent text messages every single day for two weeks trying to get my shipment bumped up so I wouldn’t be without it, but I never got a response. Jan 2021 rolls around and I decide to give them another chance. They charge the $15 fee and I wait for a nurse to contact me but it never happens. Instead, I get an $89 charge to my card for birth control even though it’s 100% covered by my health insurance. I contact them multiple times and again it takes over a week to get a response. When they finally do reach me they say apparently they no longer accept my health care and refuse to refund the $15. I understand that I have to pay for consultation, but given the circumstances I believe I deserve a refund. I never got any assistance and the “nurse practitioner” that helped me never informed me that they don’t even accept my insurance. Stay far away from this company, it’s overpriced and the customer service is extremely rude. I even had one of their reps tell me off for having more than one account when I didn’t. It’s not worth the “extras” they put in the package. It’s all junk to make their bad service look pretty.