The Pill ClubReviews of heyfavor.com

DO NOT ORDER FROM THE PILL CLUB!!!! I’m now out $70 because there was an “issue” with the delivery, and the only explanations I get is that they cannot offer refund due to incomplete or incorrect addresses, neither of which was the case. But they will offer you a “solution”, just repurchase the same thing again! Yeah right. Can’t even be trusted to deliver what you pay for, or make up for it when they screw hp, but want your trust and money just to do it all over again. The address I provided works perfectly fine every time I order online, and seeing how many of these reviews are from people with similar experiences to mine, it is, at best, a very cheap attempt to make money off of customers. There was absolutely nothing wrong with my delivery address, and there’s no reason to not refund me for the mistake that THEIR company made. Really cannot stress enough just how evil The Pill Club is, taking peoples money WITH NOTHING TO SHOW FOR IT during a time when many are going through financial hardships. This is not a frivolous expense. People put their trust in companies like these for medications that they NEED and how they treat customers that they have wronged says more than any response to these reviews ever could. Vile and pathetic company and customer service. EDIT: just as suspected, I got a “follow-up” to this review with a fake “anything for the customer facade” since I wrote this review here is what has happened. 1) I got a text from the company saying that the address I gave them when asked was not the same one I had put in when I ordered my prescription. While this is true, both addresses I gave them were in the same building, and when asked why the “wrong” delivery address did not cause a problem the last time I ordered the same prescription less than 3 months ago, I coincidentally stopped getting automated texts. Both numbers I gave the company are in the same building and I am the only one by that name there. They will question you to death trying to make their mistakes your fault, and the second you have (multiple) legitimate reasons to question their morals and the way in which they run their business, you’re ghosted. Guess it’s easier to ignore your problems then to address them. To address the passive aggressive “our refund policy is listed”, actually, your refund policy for these sorts of mistakes says, verbatim, copy pasted directly from your website, ”We can’t provide a refund or cover the cost of a replacement for undelivered packages due to incorrect or incomplete delivery addresses.” It says nothing about refunds not being available PERIOD. I had no reason to believe before contacting customer service that I would not get a refund, since this was clearly a company mistake. If you are not going to offer refunds, mistake by your company or not, no matter the circumstance, that needs to be stated plain and clear on your website. As the previously listed quote reads as though you WILL offer refunds for a mistake made by your company. I believe saying “we will not offer refunds even if we completely screw up your order for no reason, because we only want money!” will help future potential customers avoid losing out on money that could’ve been put to much better use elsewhere. And to address the other passive aggressive comment in your response, ”To avoid shipping to an incorrect or incomplete address, we send text reminders to patients when a package is being prepared. This allows time for patients to update addresses as needed.” Again, THE SHIPPING ADDRESS WAS NOT INCORRECT. This was, plain as day, a mistake by your company. No way around it. The sad attempt to weasel your way out of the accusations in my review, and all the others on this website, are again, transparent and pathetic. TLDR: please, for the love of god, get your medications from anywhere else but The Pill Club. Don’t make the same mistake as me and trust this company with money you will most likely never see again.

It sounded good at first, my insurance accepted and I was going to receive my pills for free, a one year supply I believe. Then I get a message saying they were not able to deliver to my address, which I never normally have issues with. Now they want to charge me $128 for the pills, because of their own issue failing to deliver. Also all messages sent to you are automatic from bots, and you are unable to clear anything up.

Terrible man run company. I've been on birth control for a little over a year. I got my prescription through them and changed it through them without a doctor when I had extremely bad side effects. It took 2 weeks for them to get back to me about my side effect. I decided to change birth control and not have a period. Since the new birth control I HAVE NOT HAD ANY SIDE EFFECTS. Now I needed to renew my prescription through a questionnaire. When asked about ANY side effects to ANY birth control I listed them one being bleeding not on period, which happened to be with heavy bleeding. I NEVER HAD HEAVY BLEEDING. Then I got asked whether I went to a doctor for heavy bleeding, well no of course not I never had heavy bleeding. Well now because of that I can't get a renewed prescription and have to go else where. I wil have to go without birth control as they only gave me two week notice. The male supervisor did not care. He does not know what hormones do to women. All because they're questionnaire asked something that had nothing to do with me. Just lie on the questionnaire if you really want birth control.

I never never received my birth control and when I called to get another prescription or a refund, I was told that there was not anything that can be done to help me. I think it is really ridiculous how you can take my money but not send me what I paid for. When I explained that to the person I talked with all they did was tell me I would have to buy another pack. Why would I spend more money with a company I cannot trust to send my product or to refund me when they don’t? Really the absolute worst service I’ve received from anyone about a missing package. I just cancelled my subscription because I really feel scammed. It’s really sad because I know a lot of young women who need birth control but cannot afford it, yet when you find an affordable place to get it, you just get scammed in the end.

For context, I've already been receiving my birth control through my GP. I do not have insurance and pay out of pocket. I was hoping to save some time and money by switching to TPC, and wow what a mistake that was. I used them previously when I had insurance and struggled with not receiving my shipments on time which sometimes left me without pills and caused my cycles to become irregular, but I liked the bonus goodies and having it delivered to my house was convenient so I put up with it. Recently I went through the process of requesting a new prescription and was sent a questionnaire, then subsequently charged $15 for a "consultation". Their nurse DENIED my request without giving any reason why other than "based on your survey responses it is highly recommended you see a doctor first". I do not have high blood pressure and I've recently had a well woman exam with no abnormalities. So now I'm SOL, I'm not able to get my pills and they still took my $15. Unbelievable. I have no idea where all these positive Google reviews on their site are coming from because so far as I can see, there is no actual way to review them on Google.

They were supposed to mail out my pills on July 5th. I hadn’t received any notifications so by July 9th I asked about it. They said sorry for the delay and the pharmacy team would reach out to me. Still hadn’t heard anything by July 13th so I asked about it again. Again they said the pharmacy team would reach out. At this point I’m out of pills. 2 hours later at 6pm, the pharmacy team told me they couldn’t verify my eligibility with my insurance and asked me if I got a new card. I logged into my insurance portal and saw my card was still the same, and that my prescription was said it was filled and processed on the 12th. So I told them all this and they never responded. The next day I waited but they still never got back to me and I still had no idea what’s going on. I sent them another text asking why they’re telling me about eligibility now when it was supposed to ship out 9 days ago and when I’ll be getting my prescription. Surprise, no answer. I had to call my insurance who had to call them to get them to finally fill it. Apparently, my insurance said it was a phone issue but it seems like the pharmacy gave up and never tried calling back or checking in with me. I was kept in the dark throughout this whole thing (despite the 3 times I asked about it) and had to go 4 days without pills. Terrible communication skills and even worse customer service. You guys suck. Totally less of a hassle to just go to a doctor.

They send my pills late. When I contacted them, they just didn’t reply at all.

At first I loved Pill Club as it’s convenient, free, and the cute packaging was just a nice little plus. After using them for a few months they stopped sending pills and when I asked they told me they had closed out my account. I got it fixed but then was then told I would have to pay $30 a month instead of it being free although my insurance hadn’t changed at all. They now are sending my pills late because apparently “my insurance dictates how often I receive my prescription.” Customer service sucks as they only respond once every few days and never respond to emails. I was also told that I had already received my pills but backtracked hours later when I made a deal of it. Seriously awful. I would just suggest going to Planned Parenthood and having them ship it to you.